McAllen VA Clinic

"I am a traveling Vet and this year a Winter Texan. I have to have an EKG and Blood work done every 6 nonths in March and September. This time March fell on McAllen OPC to perform. From getting an Appointment to getting the EKG and Blood Test done was painless. Everyone was extremely friendly."

"01.29.24 Monday morning, no power, all appoints. Canceled. No back up power. No inclement weather either. No solutions available. Unacceptable! facilities should have corrected before opening or been alerted of issue during the weekend. It's a government building. This is what happens when you go with the lowest bidder."

"Depending on the care and specialty the rating varies. Veteran has a prosthetic and the department took 6 months to try to resolve the problem, sent him the wrong product for his amputated leg rather than his actual leg, so totally useless. Then when we tried to have the problem fix again they told us it could take another couple months. My spouse went without mobility aids for 6 months (we got it fixed in CFI San Antonio) or it would of been longer. For his mental help he got consistent care for counseling"

"The community care program is horrible. The doctor they referred me to told me on Oct 25, 2023 that I have thirty days to find a new doctor. I went to patient advocate for help and I reached out to the gold team and I still have not been assigned a new doctor. Why should we serve our country and risk our life only to come home to a community like McAllen who does not care about the sacrifices we have made. It is hard to sleep at night knowing that I will not have a doctor in such a serious situation. I pray that God will intervene. I have been harassed by the security officers at the McAllen VA and the last time I went to my appointment the nurse could not perform service. Maybe that should have been discussed prior to me arriving for no reason. I am highly disappointed in the McAllen VA. If they truly cared about the patients we would have access to high quality health care not mediocre treatment from those who see us a less than. Unfortunately these are just call centers who do not understand what our service members have gone through in the battle field. I wish there was some one who cared."

"I can’t believe anyone would complain about this facility. This VA clinic is absolutely outstanding. I have been to others where people are rude and cold. The people who work here - from the greeters and security guards at the entrance to the medical professionals who take care of us - are always kind and considerate and compassionate. I am nothing but grateful to the heroes who work here. Red team rocks. Ms Ale and Nurse Maggie are awesome and so are all their crew hands. I thank the prosthetics people also, and the physical therapists and Michelle the dietitian, who’s an angel, and the professionals at the nut house who’ve probably saved me from myself a few times. God bless you all."