Advanced Eye Care Dumas

"To be honest haven't been treated like a third class citizen than I did in this place, single mom with seven kids home burnt down over Christmas we were blessed by Red Cross to get a gift certificate for glasses and eye exam because everything we owned was lost in the fire. When I tried asking what glasses we would get they pulled out a box from under all the displays to show my 14 year old daughter when I continued trying some on the lady looked at me disgusted and said oh what you're getting some too and I said yes and then she started questioning my Red Cross voucher telling me that only children get it and she's never seen an adult have one which led me to believe the lovely glasses that I was told I had to get was a children's selection. When I asked them about contacts and how I normally wear contacts but for some reason the voucher only covered glasses they rolled their eyes and let me know that it would be $200 and chuckled under their breath knowing it was outrageous for me to be able to afford it. I appreciate how quick it was going through everything but the fact that we were treated poorly and rushed through looked at like we were third class citizens very very upsetting. I have to say I am very thankful that I didn't spend a sense of money on this place of business. And then when I asked if there's any way they could mail us our glasses considering I would rather not return to this business again and be looked down on so poorly I was informed that was going to cost $6 per pair and she laughed at that also.. it's really sad I didn't realize glasses were only for the rich and elite especially contacts but I guess seeing nowadays is a massive privilege. She even at one point when my daughter was very upset with the selection she told my daughter that she didn't even need the glasses and what's the point of her even getting them when my daughter obviously cannot see without the snood lady even went to the back to ask them if she had to get glasses."

"Wonderful service and exceptional staff. Sabra always address any concerns quickly and is attentive to each customer. I'm thankful they are in Dumas."

"The staff and Dr were very helpful and friendly no complaints about that. But the customer service was lacking.I ordered my glasses from them they told me it would be at least 2weeks.So I waited 1week past the 2 weeks .I hadn't received a text or a phone call from them at all.From the time I ordered my glasses it took 9days for them yo show and noone even considered to call or text me as they stated"

"Very nice atmosphere, the employees all are nice and courteous. Wish there was a bigger collection of eye glasses, had gone to the one in Amarillo before and the collection there is bigger, now with the more patient's coming from around the area you would think the collection of styles and variety would get better overall nice place to visit."

"Was promptly seen! Well taken care of and the staff was super kind and helpful! Have been a patient here for years and today reminded me why I continue to give them my business!"