Bassett Home Furnishings

"We recently bought a bedroom set and two credenzas here. Love the bedroom furniture, but unfortunately the store had a very difficult time delivering all of our furniture. About a week later after my initial purchase, I bought the two credenzas (now 4 weeks ago) one of which has been sitting in their warehouse since the purchase date. We inquired twice about delivery of this piece and were promised call back; heard nothing. When our ordered furniture was scheduled for delivery we were assured all pieces would also be delivered, nope. After several calls and being passed around,, I finally asked to speak with the manager, Michael who also did not return my call. When I inquired about returning the piece, they were able to find it and schedule delivery. Beautiful, quality furniture (Bench*Made) but very poor customer service."

"We have been working on a major renovation, so have been furniture shopping at many places, of varying price ranges, locally and online. I'm taking the time to comment because I was really impressed with this store. The product selection was great! I had been looking for 3 final pieces, and was able to get all 3 in 45 minutes. They have a great clearance section, so one of the 3 was even on clearance. And when I realized I had made a mistake on one of the items, their customer service was outstanding. This was a really great customer experience!"

"What a waste of time! We were in Bassett after being to nearly every furniture company in the metroplex to find the perfect sectional for our new house. We fell in love with their Sutton sectional. The model on the floor was listed for $4,199. It was about a grand more then we were seeing at other stores, but it was comfortable. We wanted to go back to some of other stores to compare our new front runner against what we had seen elsewhere. We got the price of what the sectional would cost with the fabric that we liked. Before we left, Jesse Huerta (our salesperson) let us know that this next Saturday they couch would be 30% off! So we did the math in our head and said out loud that it would be around $3k? Jesse nodded in agreement. We were very excited because we found a couch that was exactly what we were looking for. We came back the next day after we got a chance to see the other couches. Nothing compared to the Sutton. Jesse was not in. A new salesperson who spoke broken English waited on us. We went through a couple colors to make sure that we picked the color that would go best. This was an ordeal as most of the fabric choices look like they have been in the catalog for about 40 years. After nearly 2 hours of finding bigger samples compare at and looking at them throughout the store (since the lighting is terrible in there) we found the perfect color. Our sales associate came back with the final quote. She told us $5,100! We were shocked! How does the price go up $2k by changing the cloth to a different cloth. She then went through to explain that the number that we had seen ($4,199) was a 25% off price. The sale next weekend would just be another 5% off of that. Not 30% off of the price as Jesse had lead us to believe. Suffice it to say, we felt duped. We told him our budget and we had no business looking at a $7k sectional (My fiance and I collectively make well into the 6 figures). You can get much better products for much less money in the metroplex. Jesse pulled a classic sleezy sales move and keeps the negative salesperson stereotypes alive and well. Do not waste your time or money with Bassett."

"Rachel went above and beyond to find chairs when the ones I ordered were no longer available. Mike provided delivery when the items were not in the location as expected. Quality of furniture is so much better than the furniture stores where the sales people follow you around like hawks. No pushy sales tactics and great furniture."

"They will not Honor the 30 day price guarantee. We recently purchased a dinning table from this store and the upon purchase they said they had a 30 day price guarantee. If the item goes on sale after the purchase they would match the price no problem. Well I received an mail advertising a lower price, but when we called to match the price they said we had to be in the store on the day of the sale. No mention of that when we bought the item so just be aware of the fine print. I will not be doing that again."