East Austin Hotel 1108 East 6th Street, Austin, TX 78702

"AVOID! Management and staff need to work on communication… I arrived for check in at the East Austin hotel on a Saturday and realized that I had booked for the previous day and was charged for my stay ($253.00). I understood that this was my own fault having booked the wrong day. However, the gentleman working the front desk told me that he would help me move my booking to the correct date so that I would not be charged again for the room. He said… “please come back in an hour when my manager is present, so he can make sure you don’t get charged again”. I then left for about an hour and returned. At that point the manager checked me in and said he was making sure to “comp my room”. I then let him know that I was already charged and he ONCE AGAIN reassured me that I would not be charged for the room again - only for the temporary incidental fee of $150.00 After flying home the next day I saw an additional charge for my room of $273.00. I then called the front desk and was given the manager email. I sent her an email with full information regarding my stay and requested support, no reply. I know this was the correct email because it contained the managers headshot in the icon(also publicly available on LinkedIn)…I then called again and followed up with another email. Once again, no-reply…After two email attempts I again called and asked for the manager by name. She answered and said she could not find my emails. After explaining the situation she essentially told me that the employee(s) working told me the wrong information, and she was unable to refund me. I was told she would discuss this with staff and follow up via email but (surprise, surprise) no follow up. Horrible experience."

"I would avoid this hotel at all cost. I have emailed them multiple times with issues that I experienced at their hotel. Its been weeks and they have not acknowledged a single email that I have sent. They are wanting the problem (me) to go away without dealing with it. I was only trying to help by providing awareness to the situation to improve conditions for future guests. My hotel room had broken bathroom tiles, dirt and hair on the floor, chipped paint and small holes. Room service did not come to the room and I had to request it the next day, the coffee machine in our room did not work, the ice machines did not work, the room was so warm and muggy, the said they would provide a fan on the phone and then once I got there they claimed they did not have any at this hotel. The downstairs hotel bar was not open and all of the outdoor table and chairs were dirty, so you could not use them. The upstairs bartender overcharged my friend for a expensive drink and was expressing she wanted to leave when it was still 30 min until bar close. These all seem like minor issues, but when all of these occur during your stay it makes for a unpleasant stay. I did not want to have to write a bad review, but since I was being ignored by their management I did not have a choice. They charge a $150.00 incidental fee in case something in the room is broken and they clearly do not use that fee towards fixing up the rooms. I hope this review makes you think twice about staying here."

"It's in a nice location. It's a decent little hotel but for the price they're charging it's a little bit too much. The rooms are decent. The beds are very comfortable. Really no place is comfortable to sit in the room. The shower was pretty nice but, it did leak onto the floor and you had to use your towel to clean it up every time you get out of the shower. I know this isn't the case for every room. The TVs are not smart TVs. So you cannot cast from your phone to the TV. The Wi-Fi was very weak. There are locations right outside the door and across the street to eat at. The people at the front desk are really nice and helpful. They have a restaurant in the hotel and a lounge for grant people were having fun"

"East Austin Hotel is a cute place! Nice interior decorations. Front desk staff need some training. When we checked in and were given the keys to our room, the front desk person announced our room number along w directions to our room out loud for all to hear. Safety concern! When we came to the office to check out, no one was at front desk. We waited for 5 or so minutes. Observed the 1 front desk person exit the bathroom and walk to the back office. Finally comes to the front to get us checked out. He gave us our receipt and that was it. No questions about how we enjoyed our stay? Think of the risk to you that we would take something and leave in the 5 minutes we were alone in the front reception area. Think of the perception that you aren’t buttoned up with sufficient staff to take care of your guests. For the price we paid for the stay and the idea that you are a boutique hotel, I expected better."

"Spectacular hotel! Beautiful rooms, clean, affordable, and great customer service. We stayed in the cabins and had no issue with the hall bathrooms. Walkable to many bars/stores/parks. Facilities are gorgeous, and the restaurant and bar were incredible. What more could you want?"