Austin Southpark Hotel

"Overall, it was a nice hotel to stay at. I received my requested early check in, which was nice due to traveling for business. The front desk workers and bartenders were very nice. Little shop had a nice breakfast sandwich and coffee, cashier was nice. The king room is fairly spacious - bed is comfortable but sheets felt somewhat stiff. Only decaf coffee was provided for the small coffee maker in the room. TV was very weird, kept turning off randomly every 30 minutes or so. The shower pressure was too hard!! Provided shampoo and conditioner was good quality. Again overall it was a good stay."

"Location is not far from downtown. The staff is fine. The rooms and the hotel overall are just old. Hotels downtown were full so I rolled the dice thinking that this place might be renovated since I was last here about 25 years ago. It was dated back then. I'm laying in the bed right now and I am sure these sheets and bedspread are at least 20 years old. They feel like sandpaper. I'm not kidding. They're rough and abrasive. Absolutely the worst sheets I have ever slept on. Completely unacceptable. And the furniture, the popcorn ceiling, the carpet. It all feels old, gross and used. Don't stay here if there is anything else available."

"I made my reservation for the hotel via HotWire and was looking forward to an intimate short weekend getaway. After a long afternoon of traveling, we arrived at the hotel around 10pm, exhausted as can be and ready for some well deserved rest. We get to the front for check-in and one of the attendants greets us with "we are fully committed tonight." We are a bit confused as we have not received any form of communication regarding the hotel's capacity up until that point and ask for clarification which the attendant isn't able to provide. After going nowhere with the first attendant, we asked to speak with a manager who at the time had left the staff with this chaos of many angry customers without a resolution. We then talk to a second attendant wanting to know other options and we were told to go to a sister hotel nearby for the night and return in the morning to resolve the issue. We decide that this is a better option for the moment and inquire about hotel transportation to of course find out we were responsible for that. We are increasingly getting frustrated when we also find out that we now must pay the current rate of the sister hotel even though we didn't cause this major inconvenience. After patiently explaining the unfairness of the situation from all angles, the second attendant was able to make a call to the sister hotel and get the night covered for us. This was one of the worst check-in experiences at a hotel from the lack of professionalism, empathy and customer care. Please be advised for your next booking."

"I'm sure the hotel is already aware that the rooms (especially the bathrooms) are outdated. But overall, it was a very nice stay. The rooms were clean, comfortable bed and nice staff in the lobby. I'm not sure if the little shop / coffee corner is part of the hotel, but they really need to reevaluate their prices, $8 for a mediocre double espresso is outrageous."

"The bar staff was amazing. The rest of the staff was friendly and helpful. The hotel does need to be upgraded. I was a little disappointed in the fact they didn’t have laundry facilities, but was told some upgrades to the hotel are coming soon. Overall I enjoyed my stay."