Aloft Katy Mills

"I stayed at this hotel a couple of weeks ago with my Mom. We were in town for a family celebration, and for Christmas Day. I couldn't give them a perfect score because they are under new management and under going renovations. But, the staff made our stay outstanding. From the leadership of the General Manager that was so professional and compassionate. To the Supervisor Grady, and his staff. Julia, Annette, Shaq, and Thad. They were second to none, so wonderful. But, Courtney by far was our absolute favorite. She was personable, hard working, and warm. We fell in love with her, and plan on making her a permanent member of our family. We were so pleased! Stay here, and be blessed. PS: In addition, there was some staff members I forgot to mention before that were also very helpful, and considerate. The first was named Travis, and the Housekeeping Supervisor. I didn't get his name but he was very helpful and polite. Thanks again, and may God bless and keep everyone of them."

"Personally, I love this place. My brother's wedding events were here, and many family members had their events here as well as booked rooms for events here. Here is where this rating goes down to 3 starts. 1. New management in the last 2 years (multiple changes) has really thrown this hotel down the drain. Previous management was customer centric, detail oriented and well organized. New management seems to be like a bunch of people with ZERO hotel management experience. The bartender was very good but apart from that, it's a mess. 2. Event space. This used to be very well managed, staffed and kept but now they have 2 people that help there and that's it. We used to be able to do catering from outside and get everything to be managed by the staff but now they (management) flat out told us to pound sand. At an event a few days ago, guests at the event took their suit jackets off to help get everything done because management said they won't. Personally, staying here, great. Events and anything more than just a room to sleep in at night, I will go to Element about a mile and a half away from here. Aloft, fix this issue. You have a prime location property that is going down the drain."

"1) I’m here at the moment. Guests on multiple floors have experienced water that is never hot, occasionally warm at best. Needless to say showers have to be quick unless you enjoy the pain of cold water on skin. When I complained, the front desk said they try to check in people into rooms they know get better water before they check people into the other rooms. NOT an inspiring answer. 2) Hotel has no breakfast but does have a breakfast area that is for show only. You will find a coffee carafe there with brown water. And no creamer. You will also find a hot water carafe with no tea 3) the rooms have steamers that are worn to the point where the water container will fall off on its own after 10 seconds of steaming. 4) bed not being made is a small problem by comparison to the other major issues 5) the front line staff are very friendly and understanding. They know of the problems at the hotel. 6) Mariott 800 number has been contacted with my feedback and observations Good luck and remember to shower quickly"

"I'm familiar with the aloft galleria and I am now in the katy area, and I thought that this location would meet my expectations based off the galleria location. The rooms are extremely bare, with plain white walls. The rooms feel really cold and don't necessarily make you feel as if you would like to stay there. I didn't see the reviews until after my stay. I didn't necessarily have a problem with noise I don't think the hotel was full so I didn't hear, anything in regards to occupants that would stay on either side of the room that I had. However, the Windows are very thin as I could hear the kids that were playing at the bounce park that is in the parking lot adjacent to the hotel. I've worked at a few Marriott hotels, and I usually stay at a hotel that falls within the Marriott brand, and I've never experienced being able to hear outside noise at any location in any city state that I've stayed, it wasn't necessarily bothersome because it was daytime but I do enjoy having peace and quiet. as far as cleanliness of the room, the room wasn't filthy, but I did find strands of hair throughout the room, which, in my opinion aligns with the other reviews that state the housekeeping staff lacks attention to detail. I didn't have a large appetite and did not want to order food for delivery however, the 24 hour snack bar had no snacks they only had drinks so I did have to resort to ordering takeout just to have something in the room before it got too late. Having worked at hotels before the expectation is for someone to always be at the front desk but the few times that I did walk down, there was usually no one in the lobby or at the front desk , so I'm not sure what the requirement is for this hotel . it was definitely not a bad stay, but I don't think I would ever stay at this location again."

"The best thing going for this hotel is its location and how new/clean it is. Otherwise it is a mess! For an Aloft, the rooms were relatively bare. I got a handicap room that I didn’t request for, with no option to change. The shower controls and the drain didn’t work well. The TV was glitchy; the remote didn’t work. I called the front desk on both days and no one answered. I went down and personally reported the TV issue and they said they would resolve it but 12 hours later, nothing. The gym didn’t have towels nor any wipes to clean equipment down. Overall would not recommend."