Holiday Inn Express & Suites Round Rock - Austin N, an IHG Hotel

"It was a really nice stay, girls were very friendly. The manager that was on duty seemed a little rude and annoyed when I asked for an extra towel. Definitely a variety of food very good."

"If I could give this place 0 stars I would. Rude young lady and young man.Completely lied to my face saying authorization forms doesn't exist in this hotel.After I explained the fact that I always stay at holiday inns and we always use credit card authorization forms. She asked the guy where do we have the forms.The guy comes over and said we need a 48 hours to process this.Raining day and fools like this don't want to do their job."

"Let me start by saying - I am very picky and good reviews are hard earned in my book! This is one of the times where I am excited to share my recent experience at this hotel. We booked 2 rooms during the busy Thanksgiving week. I called a week in advance with special requests for room locations. We checked in the day before Thanksgiving and Nicole assisted us. Her demeanor and hospitality despite a very busy lobby were stellar. She went above and beyond and took the time to explain details that most hotels overlook. I was honestly not expecting more than a basic room and just hoped it would be clean. That's where most hotels lose my business. Like I said - I am picky and cleanliness is not optional! I wish I had remembered to take pics:) I always travel with my own cleaning supplies and deep clean every surface before I unpack. After checking both rooms from end to end, I couldn't find anything to clean! No dirt, no hair, no dust, nothing. Bedding was clean and again no spots. The rooms were spotless. I decided to test the mattress, because that's always a secondary issue. The mattress was firm, but not hard. The pillows were the best part. They actually support and give at the same time. The room layout was the best part. There's a 2 seat dining table, business table, oversized chair, and sofa (that probably has a bed). There was so much room and the window has a blackout roller shade with a light filtering roller shad in front. They added a track on each side so no light peeks in when you pull the shades. I was on the 4th floor and could barely hear any street noise. The hotel has quiet hours and this was key to nice peaceful stay. There's a workout room with treadmills, exercise bikes and free hand weights, also an outdoor pool. There are hand sanitizing stations in key places which made me really happy. Plenty of parking on the back side of the building when the front is full. There's also a small concession store for incidentals you may need, and a coffee/tea station that stay fully stocked in the evening. Location: lots of restaurants within 5 mins, stores and Walmart. Located right off the freeway so easy access. Breakfast was better than most hotels with an actual hot breakfast that's freshly prepared each day along with other standard items like cereal, boiled eggs, yogurt, toast etc. The best part of breakfast was Araceli who managed the dining area. She clearly takes a great deal of pride in her work and ensured things were kept filled and the serving area was clean. I can't say enough about the staff at this location. Every single person I encountered was kind, and took pride in their assignments. The housekeeping staff checked on us daily and allowed me to get what I needed from their carts. There was a tall brunette gentleman at the front desk (I don't recall his name) who went above and beyond to help me with a room key issue. Turns out it was my fault (user error) but he didn't make me feel bad. Was completely professional and happy to help. We visit Austin quite often and this will be our hotel of choice going forward. Thank you IHG for a great experience."

"This property wouldn't refunded a prepaid reservation. I had a death in the family and will be traveling for the funeral. The Front Of Manager had no compassion at all. This is just not how we should treat people. If the hotel needs the money that bad will have at it. I will never book at any Holiday Inn again. Just sad!"

"This was one of the worst experiences I’ve ever had staying in a hotel. No working key cards, rude service, no working breakfast drinking machine, NO WIFI and waking up to a falling ceiling and leak in the room. Just awful, I do not recommend this hotel!!! Stay away"