Ethan Allen

"Fantastic experience! We really wanted to be able to sit on couches and bring fabrics home to look at in our space. Our consultant was so great- twice she drove a long distance to pick up our samples! We couldn't be happier with the service we received, and our new couch!"

"We needed 2 occasional chairs for the living room of the home we are building, and we wanted them made in America. After visiting several stores, one of which actually lied to us about where their furniture is made, we went back to EA. Price was the highest of anything we had seen but the designer was very knowledgeable and helpful and they could keep the chairs in their warehouse for a few weeks if they arrived before our home was completed- had them for 5 weeks but they did get here a couple of weeks earlier than expected. Delivery was done to a storage unit as our home is still not done but the guys were neat and clean ( have had furniture delivered by guys with filthy hands in the past) and made sure we had time to inspect our furniture before they took off. Can't wait to get to use them!"

"We ordered a desk the first week of December. It was supposed to be here in February. It’s May 19th and they’re telling us another month (of course they’ve been saying “another month” since February). We paid a deposit so we can’t cancel without losing it. They won’t give us a discount for waiting. BEYOND frustrated. We will never spend money here again. *update-desk was delivered on June 15. It is beautiful. So, if you don’t mind waiting over 7 months…."

"Lucia at Baybrook Ethan Allen is always extremely helpful and a great designer. I did not give 5 start because of the poor quality control from the wood furniture manufacturer. I have received numerous pieces that were damaged upon arrival. Ethan Allen does replace the pieces but my last replacement piece was damaged by the delivery person and the repair was worse than the damage so I had to keep the original damaged piece (drawers are warped, paint not even with some parts having next to no pain, legs on desk that wobble, chair seams showing, material faded with bleaching by the repair dept instead of replacing. The in store experience is fine, good service and Lucia has great taste and eye for design. Very good financing options but you have to pay for the warranty on each piece, which is unheard of."

"When we moved, one of our "no scratch sofa foot inserts" disappeared. I went back to Ethan Allen hoping I would be able to purchase a replacement. Customer service shipped it to our house within days and didn't charge us a dime! Ethan Allen has always provided not only quality products, but also phenomenal customer service. That is a rarity these days."