Good Karma Cigar

"Last few I have gotten cigars, they have been super dry and falling apart, nice people, just check your cigars, I've thrown away 3 so far, after getting them."

"Update 9/13/2023: Was able to speak to Joe at the Lubbock location and settled any misunderstanding we may have had. The guy is cool and someone you'd want to chat if you ever pass by any of the shops. Enjoy your smokes Fam. Added a star back. I've been here about 4-5x in the past month. I'm very new to smoking in general, but for the most part, the staff here has done an excellent job of helping me out the times I've visited. So far, I've met Katie, Josh, and Billy. Most of my learning has come from online videos, so I think I have been exposed to many of the big name brands, some of which this place does not carry, apparently. I must mention my last visit, which was great except when I asked the guy from Lubbock(forgot his name) about a certain brand. I was throwing out certain brands and he said something like, "we won't ever carry those brands here, and if you're not smoking what we have here, then you're not really a cigar smoker"(paraphrasing). Now this guy was great as well, he gave me some tips, showed me around and all but that little part just threw me off... it did come off a little arrogant. I just wish he would've said it differently, especially knowing that I'm still very new to it all. I mean, after all, I could just order cigars online, but I enjoy the more personal interactions and supporting small businesses in town. Anyway, I will continue visiting this spot! UPDATE 6/01/2023 : Lowered by 1 Star; I did have an unpleasant chat with the owner through email, who I've never seen at the shop, after I left a detailed review. Owner said he wasn't pleased with my feedback and thought I was trying to burn one of his employees! Found that to be absurd after I mostly complimented the service of the guy. I took it as if he was somehow convinced that I was lying. He never really apologized for the experience I had. I came out with the sentiment that they can do "no wrong," and the owner is pretty stubborn. I'd give him the benefit of the doubt but he didn't even try calling me about the situation after I offered to speak over the phone, as we all know through text, a lot can be misinterpreted. Like I told him, I will continue to visit this place because it's been mostly a pleasant experience but I will also continue to buy from the competition in town. Competition has been in town much longer and has better prices."

"So this is a Gentleman's cigar shop, I popped in to see exactly what it was...to my delight it has a smoking area where you make set an enjoy a quality cigar...I'm assuming the owner was who approached me..such a very kind young man super informative....highly recommended if you enjoy that type of atmosphere and Fine Cigar!"

"Yeah . Very nice establishment . Thank you Todd for your personal attention ! Now having stopped there 3-4 times now . I’ve encountered a few issues that are costing me , money ! And I didn’t get what I have in my personal life by throwing money away . Unless your able to stand behind your products . Meaning replacement or credit . I think I can say to myself I had a 50 year run . Enjoyed the good times smoking cigars ."

"Big selection with decent prices. Not the most friendly cashier after spending $115, a simple thank you would have been nice. They have high end cigars down to 6 bucks a stick. Not really many choices to buy cigars in Amarillo so you get what you get."