The Oaks Life Center

"I have been going to The Oaks Life Center for awhile now on and off. I first started out with Debi (the owner). A new therapist joined the practice and I was sent to her. After a small amount of time this therapist left the practice which sent me back to Debi. Feeling somewhat like a ping pong ball (among other things) I committed to stay if I wasn't moved again. It has been a rocky road. Debi states that helping ppl is her passion but she allowed owning a business to overshadow that. Due to personal issues, Debi once again pawned me off to yet another therapist whom I am in the process of trying to trust all over again. Talk about feeling like you are unable to be helped!! I DO NOT recommend The Oaks Life Center if you are in need a trusting, consistent therapist. Just my 2 cents."

"I went ahead and scheduled an appointment with Debi despite a few hiccups trying to get an appt with her initially. The main scheduler was out of the office and they had someone filling in which was understandable. I have seen Debi for three sessions now. Our sessions are always on time. She understands me very well. Debi is very friendly, and I trust that I can share anything with her. I am so glad I made a commitment to her. I highly recommend her."

"UPDATE: I’m changing my stars from 1 to 4, simply because of Alicia. I was finally able to connect to a different therapist and she’s been absolutely amazing. The schedule has worked out. The payments are accurate and I’m very please now. It was a VERY ROUGH start but we wouldn’t go anywheres else now - cause of Alicia On our 1st visit we sat there an hour before Yolanda came out. On our 2nd visit, I had called an hour before the appointment to confirm the time and make sure she wasn't behind again. We still sat there at least 30 minutes. She then said I did not have an appointment. I was told they take my insurance, and it's $20 co-pay, then to be called asking for more $ cause I had not met my deductible yet. I STILL gave them another chance and tried to switch therapist, and they can't even get her in for 10 days. Julie on the phone is VERY nice, wish she was the manager. The manager who I was transferred to, was ZERO help. She could care less about me or my daughter. Pretty sad if this is the profession you chose & then don't help people."

"Despite reporting that many of their counselors are accepting new patients with the insurance providers, they are not. Furthermore, if you ask them which of their counselors are taking new patients, they can't tell you. The response is "we have too many to be able to tell you that". Finally, their website provides you with a 'reach out' link to 'match you with the right counselor', but the website is broken and only yields an error when you attempt to do so. I don't know that I've ever had such a poor experience with an organization."

"I finally convinced my teenager to see someone, but due to slow office practices, I will now have to find somewhere else for her to go for therapy. After having my insurance information for MONTHS, I get a call saying that they are not in network. So now I'm paying a cash/no insurance rate and having to find an in network therapist. No one verified my insurance and arbitrarily said that I was in network. Very disappointed in the customer service. Make sure that they call and Verify your insurance before making an appt..."