Marion Eye Center

"Really liked the Dr that did the exam. The lady checking us in was supper nice and friendly. The other two staff members on the other hand were not. But I was not there to see them. My son was there for an exam and I felt he got a very good exam."

"Let me start by saying that the staff started out friendly. The experience was decent, though the fees were somewhat high. The experience began just fine but I had to wait more than four months for my prescription trial to come in. Once they arrived I was told to come in. When I got there to try them they said they had been sent to the other location almost an hour away. I had to call work and be late, but went to pick them up. I waited an hour plus and finally got in. As soon as I did I was told that they did not have the lenses and they were at the other location. When I arrived they finally told me they had misplaced my contacts... So they reordered them which took months again. When I finally received them they were great, I could see well and things were fine. So I attempted to place the order for my contacts which the doctor had told me would be half price due to the inconvenience. They told me however that he wanted to see them on my eyes and would have to order them again and would not let me order contacts with the prescription I paid over $120 for until he saw them on my eyes which I have never heard of before. I never received information that the contact sample had arrived and by the time I checked back the prescription he never released had expired. When I called to try and give them another chance recently and asked if they would honor the half price lenses if I paid for another prescription they tried to say it was my fault and refused saying it had been too long. Never do business here. They are disorganized, they blame the customer for their mistakes, and they do not keep their word. I will never go back, and I suggest that you do not either. I will be reporting them to the better business bureau."

"Told me i couldn't get glasses because of my old insurance, tried providing my new insurance, but she claimed it doesn't matter that i had new insurance, told her to call her boss, she responded ok but I've worked 18 years here it hasn't changed. Of course she was wrong and her boss told her i can get another pair, I said no thanks at this point I just want my prescription information she said it's expired, I said I don't care, she then told me again very rudely and had the nerve to write EXPIRED on my paper. Worst customer service I've ever had."

"Everyone I have seen at this office has been very professional, friendly and my needs have been met. I have never waited long in waiting room for appointments. All of the ladies in the front are helpful with adjustments, purchasing glasses, eyedrops or whatever the need is. I can't say enough about Dr. Kippenbrock for taking such good care if my eyes. He answers all of my questions. I could not ask for anything more. They follow covid guidelines and that is appreciated also."

"I have went to anna facility in the past. Then i choose a different place for next exam due to one employee making me feel like i was an inconvenience when i stopped in at 430 to pick up my glasses. Wasnt happy with customer service at all. So i had decided to go back and give it a try again shouldnt let one person base my opinion on the entire place. I went friday and the same lady was working, and being very unprofessional, she was literally talking across the room to another staff which was loud my husband and i both felt like she should have gotten up out of her chair and went over to the other staff to talk about scheduling issues. Dowsnt matter where you work you should show more professionalism and get up go talk to said person instead sitting across room loudly talking to other staff. But however the new staff Stephanie was definitely a breathe of fresh air very polite and very helpful she explained all my copays to me my opitions. In the past it seemed like u want this and that and heres ur total. So thank u stephanie for your professional attitude and showing compassion. Hope you choose to stay for many years."