H-E-B Pharmacy 1700 East Palm Valley Boulevard, Round Rock, TX 78664

"This pharmacy used to be so good, but now the Walmart pharmacy in the bad part of town is more professional than the people working at the Palm Valley HEB Pharmacy. Long waits. Bad attitudes. They seem so bothered when you ask them to do their jobs. They recently let a new team member cut the line of about 5. I am moving all of my family's prescriptions to mail order or CVS."

"The pharmacist was very rude and condescending. They also took a long time on hold with the automated system, then to be put on hold again when someone actually answered."

"I'll keep it short and sweet. The prices are usually much cheaper than places like CVS and Randall's which is a plus. But other than that, I hate this location. The pharmacists are incredibly rude. They talk over you as you try to explain things and speak to you like you're a mentally deficient child. This has happened to me quite literally every time I engage with them and I have been nothing but kind (I'm super shy and I can't bring myself to be confrontational). One of them even cut me off and hung up on me mid-sentence. Like, what even? If you hate working here, quit and move. Don't get snippy with the customers. I don't want to be here just as much as you, trust me. They take forever and a day to fill prescriptions and sometimes, they won't even tell you that it has been filled, even when you sign up for phone calls and/or text messages. Once, I called in to check on some tooth pain medication and the pharmacist was like "Oh, yeah, we filled that three days ago." Again, what even? So, I've moved all my prescriptions to Walgreens where they actually listen to me, are nicer, give me tips and instructions, and fill my prescriptions quickly. Honestly, if you can, go to another pharmacy. Or, you can use Good Rx or Cost Plus Drugs to get your medications. The experience has turned me off any and all HEB pharmacies for a long time. Maybe even forever."

"I have new and recurring prescriptions to deal with. It took me a minute to figure out that if you register online, the experience is seamless. You get a robo-call when a new prescription comes in from your doctor. You get another call when it’s ready. You can check online for status updates. And for those of you expecting meds immediately after surgery, it’s your surgeons fault. I’m scheduled for a major surgery next week. All my pain meds were ordered in advance, so that I wouldn’t have to schlep to the pharmacy post-op."

"You always have to wait forever to pick up prescriptions! I’ll go to the doctor first thing in the morning and prescription isn’t ready until 5pm or later. And then a Minimum of 30 min in the drive thru. Most of the staff is rude and uncaring. And the last time I was in the drive thru the pharmacist came to the window just to read me the directions on the container. I can read you know!"