Hampton Inn & Suites Fort Worth-West-I-30

"Service and all the staff were excellent. However the actual hotel left about to be desired. First the key cards to enter the room always took atleast three tries to unlock. The breakfast left a lot to be desired with the least amount of option I have ever seen at a Hampton inn. The laundry room was “under renovation” but upon inspection appeared that all machiene were just broken. And lastly for whatever reason they feel the need to point outdoor spotlights at the hotel leading to an unpleasant glow in the rooms at night. All said a very strange seemingly off experience."

"I usually do not have any problems at Hampton Inn. However, this one is not it! The door to our hotel room is difficult to secure into the latch. The bathroom door is a sliding barn door, which does not stay shut and does not have a lock. The breakfast is, really sad. The eggs and sausage are not hot and the eggs taste like plastic. There are limited options for the breakfast choices. The front desk staff is basically doing you a favor if you can get a response out of them. I would not recommend this hotel. Edit: I forgot to mention the fitness center which is very small. The treadmill is ripped and not functional. Also, while at the breakfast area, a homeless couple came in to eat and were being kicked out of the hotel. Sad."

"We booked this hotel over several other options that had an indoor pool and hot tub. I called yesterday to verify that the hot tub and pool were open and functional, they said they were. Arrived today and there’s posted signs on the pool room door that the jacuzzi isn’t functioning. Called the front desk from the pool room and asked why the hot tub isn’t available for use, and the lady at the front desk said “oh I don’t know. I didn’t know it wasn’t working”. Pretty frustrated that we’re here for 2 days now when we could’ve booked another hotel instead."

"It’s sad to see how the Hilton brand overall is not the same standard as it once was. We arrived 12/18 at 1pm and requested early check in… the front desk lady “CHE” had an attitude and told us we couldn’t check in until 2:30 so we sat in the parking lot exhausted for an hour and a half. When we returned the same front desk person attempted to be nicer but it was a condescending sarcastic nasty nice attitude. The hallways and elevators looked old and ran through and there was a big stain on our room door. I was scared to go inside but we did. Surprisingly, the room itself was modern , clean and spacious. We swam also and I can appreciate that the pool and gym are on its own level of the hotel giving us a sense of privacy. The pool area had a weird sewer like smell though. The pool itself was clean but the whirlpool had literal dirt in it. The night guy who worked was very nice and accommodating by providing us extra towels and paper plate without hesitation and a smile! Then there was breakfast! This is the worst breakfast I’ve had at any Hilton property. The juice machine pushed out warm juice that taste old. The Canadian bacon had weird fuzzy stuff on it. I wanted to at least try the omelette but when I squeezed out the Tabasco sauce on it the sauce looked disgusting. Idk if it was old or what the situation was but I was so upset. I left breakfast hungry and feeling ill just from the sight of their food. I guess this is a good place if you wanna just come and go for one night and provide your own food and toilet paper too. When we checked in there was half a roll of tp. When we saw HK we asked for another and she said she didn’t have any that we had to ask the front desk. They gave us an already partially used roll. Wi-Fi signal was weak as well. Needless to say we did not enjoy our stay and we won’t return!"

"Im a Hilton Diamond member! My husband and I got in late to check in probably about 11-11:30pm and we were exhausted. John at the front desk was wonderful and attentive on getting us our room and making sure we had everything we needed. I wish I could put him in my pocket and take him home! Lol(j/k) he was so nice and sweet. The breakfast was great for a quick breakfast, I don't eat eggs normally but the mini omelets were great! Staff is very friendly always speaking to you when they see you. Room was very clean smelled brand new. Parking lot was well lit! Would definitely stay again. Kristi"