H-E-B Pharmacy

"Went in to get my meds (and I kmow my doc sent it to the right location because we specifically talked about how i wanted it to go to the HEB at old 183 and Whitestone and NOT the HEB at Whitestone and parmer.) When i got to the counter, they said it wouldn't be ready until the next day at 9 am. So I said ok. Came back the next day and they said oh it won't be ready until tomorrow at 9 am. And I replied you guys told me yesterday it would be ready by 9 am today. To which the guy responded its because I normally go to another HEB, but seeing as the prescription was sent to that location and they told me in store the day before it would be in the next day, I don't see how that matters. Then he said if you wait 30 minutes I can have it filled.... which if you can have it in 30 minutes, why did you tell me it wouldn't be ready until the next day? I don't know it just feels like there was a screw up on their end and instead of owning up they blamed it on me having previously filled prescriptions at another HEB."

"I can’t believe they charge me the full amount without applying my insurance. I asked the lady if my insurance was applied, she said yes. Since the bill was pretty high, next day I confirmed with another employee, he told me they even don’t have my insurance information. I asked him if they can do anything about it, he told me he can do nothing about it since it is paid already. It was very surprising to me for their cold response. Due to their mistake, I had to pay a hue amount money out of pocket. The guy in the call even didn’t say a single sorry for it."

"Summary: great service, super nice staff, clean facility Details: I have been to this location several times. Everytime the staff has been friendly and very knowledgeable. I went to get some immunizations and the pharmacy manager and intern went way out of their way to make my experience as comfortable as possible. I'm very pleased with the personal service and knowledge of their products."

"I really really want to like this pharmacy but the customer experience is severely lacking. If you have a lady named Debbie, you’re in good hands(!) and she’s fantastic! Unfortunately that doesn’t make up for the rest of the staff. Condescending comments are normal and it’s pretty clear the majority of the staff doesn’t enjoy their work environment. Hopefully one day this place will turn around."

"This review is a little overdue. About a month ago, my kiddo needed some stitches at UrgentCare. I made it to the pharmacy JUST BEFORE closing and Karen was very helpful and filled his RX - even though they were about to close. I was kinda freaked-out that night after he got 7 stitches, but Karen and staff were very helpful."