Journey Gymnastics

"They have different coaches with different styles. Each week my child has a different coach. It would be nice if one, maybe two coaches were assigned to a specific class. That said, my daughter loves it here. We moved classes to find the right fit for her. It was a great move, and I liked how the class was run. I have 5 stars instead of 4 because I'm pleased with and optimistic about the new class."

"Staff was friendly,helpful and very professional. Kids enjoyed the classes."

"On November 5, we booked my daughters birthday party at journey gymnastics for the 2nd year in a row. We were even ready to enroll her in classes there in the new year, however, the owner has lost our respect and business. December 3, the day of my daughters bday party she woke up throwing up and sick. Her party was scheduled for December 3 at 4 pm. I called journey gymnastics on December 3 at 9:35 am to notify them of my daughters illness. I called to obtain a policy regarding rescheduling her birthday party. I was unable to find any policy online or in any email that was sent at the time I booked the party as confirmation. I called a total of 5 times the day of her birthday party, including 1 of those times being right at the start time of her party (4pm) and again around 4:30 pm. I left a voicemail with a call back number and I also emailed the business twice (once at 9:38 am and 12:07pm) regarding rescheduling her party/obtaining a policy. I never got a response the day of her party, and I started to think they were unaware of the scheduled party as no one contacted me when we didn’t show up for the party. I called Monday Dec 4, to see how to reschedule the event. I was told I would receive a call back. I spoke with Felicia who told me my options were either to have the birthday party Dec 9 or 10 or pay $140 extra to have the party in January. I requested to speak with the gym owner. Terek, the gym owner, was extremely unaccommodating and unprofessional in his conversation with me. He was very argumentative and had no desire to make things right. His options were for me to reschedule the party for the following weekend Dec 9-10, or to reschedule the party for January 2024 at an additional cost of $140. He said his reasoning for up-charging me in January is because he will lose money by allowing me to transfer the credit to January at no additional cost. I also want to mention, I have checked the birthday calendar online for January and he currently has 23 party spots available out of 24 slots in January. This was very surprising to me as I had a difficult time contacting anyone regarding day of party policy cancellations/rescheduling. There was additionally, no policy available on the website. He became very frustrated with me as I tried to explain our situation and ask for a rescheduled date being in January at no extra cost. I was asking for a January birthday party as my husband is working this upcoming weekend Dec 9-10 and I am 38 (soon to be 39) weeks pregnant, due any day now. Terek continued to argue with me about the money, stating I have caused him to lose money by not showing up for her party and he will lose even more by giving away a January party. I persisted for either a refund or January party free of additional charge, to which he stated there was a no refund policy. I again asked him to send me the policy to which he said “bye” and hung up on me. I received a policy in my email about 18 hours after initially requested. The policy states no refund or cancellations, but still does not state how to handle last minute inconveniences such as your 3 year old daughter vomiting the morning of the party. I asked multiple times for a policy and was met with multiple excuses. (If you look at the website there is now a no cancellation or refund policy that was added on December 6, after our discussion about policies) which I believe was completed on the 6th. He emailed me a policy about 11 hours after our conversation on the phone. The policy emailed to me and the policy online do not match. I asked for him to send me a copy of any policy that I signed, to which he responded he will no longer be speaking to me. This business owner, Terek Brown, is not interested in owning up to his mistakes or helping a family out due to unforeseen circumstances. He is also extremely difficult to communicate with and was very unaccommodating to our family. He is more interested in the “money he’s losing out on”. This business owners character and integrity are non existent."

"Five stars for Grandmaster Manny Sosa's Victory Taekwondo program. He run his program within the Journey building, and it's absolutely fantastic! You cannot find a more patient instructor. Learning taekwondo directly from a grandmaster is a rare experience, and we feel incredibly blessed to have that opportunity!"

"Amazing place with amazing staff! The prices are reasonable. My daughter does gymnastics and my son does ninja course. They also love the Friday night pizza and play night!"