The Little Gym of Spring

"First I want to start by saying, we had an amazing time at my daughter’s birthday party! The place was clean, organized, and the party items I brought were well set up by the party staff. The kids had so much fun with the gym instructors and the energy was great throughout the party. I included a few photos to show how nice everything was placed. They really did a great job! But, there are definitely some recommendations I would make on the business side of The Little Gym of Spring location. When booking this party originally, I was told we have 1.5 hours, which was okay but I think the time should just be 2 hours, as most places are. Because of this, I definitely wanted to add an extra 30 minutes on. I was told it would be $30. I paid a deposit, then I was told the remaining can be paid the day of. I called a week ahead to see if I could pay early, I like to get this out of the way so I can enjoy special days then go home. Most businesses will give you an option to do this, I was told I couldn’t pay ahead, that was fine, I just waited till the day of. The day of the party came and we had a great time, in the last hour though, the staff started being in a rush to get us out. Although I had already said several times I definitely wanted that extra time because we were trying to enjoy my daughter’s birthday. We ended up finishing up around 5:45 and started packing up to go. It was time to pay and I was told I couldn’t use a different card than the one on file and the card reader wasn’t working. The staff was very nice but seemed to not know how to fix the issue. I understand technical things are sometimes timely, but I waited just to end up not getting it paid. Plus, when I reserved the party from the beginning I was told the extra 30 minutes was $30, but actually ended up being $50. We didn’t even use the entire 30 minutes either, so that was a little upsetting. Therefore, I had to come in this morning to pay because for some reason they couldn’t take payments over the phone. I get there, the card reader wasn’t working still. A call or message saying “the issue is still not fixed, we will let you know when to come in to pay the remaining balance” would’ve been a good idea. I came in to pay and still couldn’t, just to offer my own solution, paying in cash. I went to the bank and brought the cash back. Honestly, the manager is so sweet and I feel bad to even leave this review like this but I felt like I was running circles to accommodate an issue with their system. Then we’re going over the invoice (which I didn’t get a full invoice until the very end), someone, I’m assuming the staff, added an almost $60 tip for themselves, which the manager took off when I told her I didn’t add that. It was bad for them because I most definitely would’ve tipped if I had not dealt with the issues that were going on. The miscommunication about the cost of the extra 30 minutes, then waiting around to get their system working and it never would. I really thought after my troubles we would receive a small discount. Nothing major, I didn’t bother to ask for one either, but I thought they would offer one. In business, when there are several problems or miscommunication, a small 5-10% discount makes a big difference on the customer service. Overall, the party was great and we enjoyed our time, but there are some flaws that need to be worked out with their system and team. Just for reference, my total ended up being $385. I supplied all the party items, decor, utensils, food, snacks, and dessert, those are not included. It’s a cute and fun place, but they should consider working on some things before booking future parties."

"Our daughter loves her time at The Little Gym. We take advantage of everything they offer. She takes a weekly class that helps her learn gymnastics and tumbling along with learning how to interact with others. My husband and I love the parents nights. Kiddo gets to run around and play and we can go enjoy an evening out knowing she will be well cared for. Our very favorite part are the camps they offer during school breaks. The themed camps days are so great for letting the littles work off the energy they would normally burn through at school. The Little Gym is such a blessing."

"We have been going to the little gym for a couple months and it started off great but recently the classes became very disorganized, the skills are repetitive, and my toddler no longer enjoyed going. When I signed up, I was told we could cancel at anytime and there would be no issues but you actually need to put in a 30 day notice and you will still be charged for the month which I find extremely ridiculous especially it being not worth going to. We switched to the Woodlands Gymnastics Academy and there are WAY more activities, more structure, more one on one instruction and it is actually cheaper."

"So my daughter has been going to this location on and off since she was 4 months old. She is now 17 months old. We absolutely love the classes. Denver has learned too many new skills and her confidence has grown tremendously. We love Ms.Kristen. She is so good with all of the children and gives each kid her undivided attention."

"It was EXACTLY like class!!! It was so organized and the kids were engaged. Toby was the center of attention. Mr. Tyler was absolutely incredible and seem to go out of his way to make sure Toby had an absolutely, over the top, amazing birthday! Mr. Calvin and Ms. Melissa also did an incredible job rounding kids up and keeping the party moving. The whole Little Gym team seem to work together flawlessly. Every single kid had a blast! And for Toby's non Little Gym friends it was an excellent showcase of what the Little Gym has to offer. I just do not feel as though I can express enough how incredible Toby's birthday party was!"