MINI of The Woodlands

"Scheduling an appointment on line is simple and easy. The rep came right out to my car as soon as I arrived. We discussed the service my car would be getting based on a previous estimate. The mechanics got to my car right away. I lounged and watched TV as I drank complimentary hot chocolate then, before I knew it, my Countryman was ready! Not only had it been repaired, but cleaned. The only thing I don't like about Mini of the Woodlands is that it is about an hour away from my home. My husband insists that I go there and not to a location close to home because of the customer service he received at Mini of the Woodlands when he had a Mini Cooper."

"We bought a new to us Escalade from these guys over the weekend and couldn't be more pleased. Called Ernesto on Thursday, flew in Friday, did the paperwork and everything Saturday morning and made the 8hr trip home Saturday night. The vehicle was everything they said it was, no hidden surprises. The new tires and new windshield with the vehicle gave us extra piece of mind also. We almost made it home on the full tank they gave us also. Will buy from again if given the chance! Ernesto - 10/10 Mini of The Woodlands - 10/10"

"Nice experience at the dealership after finding issues with my Mini Cooper. As I drove up the Service Advisor Paloma Perez greeted me. I explained the reason for my visit and was escorted in doors. I was informed additional service was required. The work was completed in a couple of hours. Feel confident that great service was provided to my vehicle. Enjoyed the waiting area."

"They wasted my time, first showing me a car with lots of dust and dirt and claiming it doesn’t have any dent! I believed what they said, starting the process of buying, then realized they were trying to cover the dents with not washing the car!! Alright! There is a teenager guy as sales manager(?) name Hunter who acts with attitude and childish! He was acting like I am his girlfriend :))) Very unprofessional!"

"Extremely Disappointing Experience - Avoid This Dealership I recently visited MINI of The Woodlands to get an oil change for my beloved Mini Cooper. Unfortunately, my experience with this dealership has left me extremely disappointed and frustrated. First and foremost, I ended up paying over $2000.00 for services that included new brakes and a new battery. While I understand that Mini Cooper maintenance can be on the pricey side, I expected quality service and attention to detail for the cost. What made matters worse was the condition in which I received my car. To my shock and dismay, when I got my Mini Cooper back, there was a noticeable scratch on it that was not there when I initially left the car. The scratch was very evident and detracted from the overall appearance of my vehicle. To address this issue, I approached the dealership's staff, and they offered to fix the scratch by painting over it. However, their solution was far from satisfactory. Instead of properly repairing the damage, they simply applied white paint over the scratch, leaving me with a glaring white mark on my car. This lackluster attempt at rectifying the situation only added to my frustration and disappointment. I cannot, in good conscience, recommend MINI of The Woodlands to anyone seeking quality service and professionalism. My experience here has been nothing short of a letdown, from the exorbitant charges for basic maintenance to the shoddy repair work and unprofessional handling of the scratch issue. As a result of this experience, I will be actively seeking another service provider for my Mini Cooper's future maintenance needs. I value my vehicle and the investment I have made in it, and I believe it deserves better care and attention than what I received at this dealership. I will be attaching pictures of the scratch and the unsatisfactory paint job to this review as evidence of my unfortunate experience. In the meantime, I strongly advise potential customers to explore other options for their automotive service needs, as MINI of The Woodlands has left me deeply unsatisfied and disappointed."