Ashley Store

"The store wheelchair needs foot rests. Told an employee and she said "oh, they fell off" (For me, Good customer service looks more like an apology and offer to get help or see if anyone could find out ab the footrests) Note to store: Please train your employees to be more sensitive to the disabled. My mom's back was hurting and she needed the chair. Also you have carpeting and floor trimmings that are a hazard to the disabled. My mom almost fell. The wheelchair with no footrests could barely make it through the store. I actually saw a few pieces that I liked but reading about the delivery issues and lack of quality service after the sale, I doubt I will buy from here. You may want to invest in a rechargeable scooter for the disabled. We went to the flooring store after visiting your store and my mom rode around comfortably bc they are considerate of the disabled... Please be thoughtful of the disabled. Also as a very honest and consistent reviewer, I can easily spot businesses that have "padded" their Google reviews with plants. We need authentic customer experiences to provide an honest review of any business."

"Monica was knowledgeable in helping with our furniture selection(s). She seemed genuinely interested in getting us the best deal so that we would be happy with our purchase. She thoroughly explained the process of what to expect from start to finish with warranties and delivery. We have been pleased with the quality of everything we have ever purchased from Ashley Furniture."

"Got amazing deal on kitchen and matching bedroom set!!! Rebecca was fantastic and helped us with everything we needed!!! Going back for living room and guest bedroom set next!!!"

"1st Baby shower / 1st home RUINED I, so badly, wanted to write a good review due to the in-store experience being great. HOWEVER once the furniture came in, I told the delivery drivers that the furniture was too big and I did not want it because it was too large for the living room. The delivery driver proceeded to tell me that I can return it or exchange it at a later time. Assuming he had other deliveries and not wanting to be a bother I regrettably signed for the furniture. The customer service has been absolutely terrible in returning my phone calls. Ultimately, I was then told that despite the delivery drivers blatantly lying to me, the owner of this location has a zero return or exchange policy and they can do nothing for me. My wife and I bought our first home two weeks ago and we were planning to have our first baby shower here as well. Now all of our good fortune will be forever tainted by this terrible experience. From here on, I will make every attempt to make sure Ashley furniture does not receive business from anyone that is hoping to make their house a home. An appropriate accommodation for the inconveniences we have faced is more than overdue. I hope the owner or store will take action to rectify this matter and restore my faith in their ability to provide satisfactory service. Order number #264B419784"

"Nate was an absolute pleasure to work with!!! I was literally running late to get my son from work! He made the deal work and got me in and out with ease and efficiency! Kept a smile on his face and was very knowledgeable about the product. Table was delivered in the next couple of days and my family and I are happy!!! Nate was amazing!"