Sally Beauty

"Emma was extremely helpful and knowledgeable. I feel so much more confident in the products I'll be using going forward. It makes a huge difference when you get accurate information from your Sally employees. Thanks so much!"

"Amazing staff! I visit here at least twice a month and customer service is always stellar. From the Store Manager to the floor associates they’re ALWAYS on point. I was visiting the other day and there was a not so nice customer. The store associate was polite and cool as a cucumber. I stayed around to make sure she was safe as the lady waited in her car then returned to chew her out more. I don’t remember the associates name however she delivered amazing customer service under difficult circumstances. I will be visiting the store to inform the Store manager on a job well done on the associates end."

"Store manager is beyond rude and unprofessional. Does not honor the return policy and even suggested store associates put the phone on speaker (after they called her for clarification) so she could continue to yell at both staff and myself. Told me “she was off the clock” so she shouldn’t be talking to me anyway. Sally’s if this is the best you have for store representation, you might as well begin to count your days. Sad. Update: Customer service called and advised me that I should have been allowed to return my item in store and that store employees are misinterpreting the policy. The policy is clear for me so I don’t see how this happened. The manager is simply doing her own thing by enforcing her own rules while being nasty and rude to customers. Based off of the other reviews, this behavior is common at this location. I got my money back, and the sales associate (Brandy, I believe) that declined to the transaction last night hid in the back when I arrived. She didn’t want to face me after smirking and laughing about the whole ordeal on last night. I got my money back, but I most certainly won’t be returning to this location."

"Store Manager Emma is extremely rude. While I completely understand their policy of not accepting returns from the Missouri City store, she was extremely rude. Nothing I did or said warranted her rudeness. Very poor attitude."

"I recently patronized Sally’s on Broadway Street in Pearland and was thoroughly impressed by both the exquisite selection and the impeccable service. The store showcased a variety of great products. The attentive and knowledgeable customer service representative Ms. Alicia ensured that my experience was a memorable one, providing excellent recommendations and ensuring my satisfaction with my purchase. I can’t recommend Alicia enough for a fantastic shopping experience. She’s Awesome!"