Crunch Fitness - Marbach

"I would give negative stars if I could. The general manager, Eric Espinoza, is absolutely horrible. When I asked why my bill was never the same, he came up with the excuse “it’s a late fee.” However, I tried to prove to him that it came out on the same day each month yet each month it was a different price.(I have billing statements that prove this) Some months, it would be the correct price, other months, it would be higher (no it was not the annual fee.) When I tried to prove this to him, he did not want to see it. Then he repeatedly said “I love being right, I love being right.” He not once asked to see where it came out on the same date each month and how it was never the same charge. When I asked him “so this is how you treat military then” he then stated “I don’t give an F about the military.” (Nice way to act for being the “military city.) Since I am military, I will be going to the JAG first thing on Monday to get them on the military no list. If you are in the military, spend your hard earned money towards a business that actually cares about you."

"Terrible gym which is run by crooks and/or idiots. Used to be alright, but they don't maintain equipment and don't keep paper towels stocked. Worse still, I cancelled my membership back in September but they never processed it. I called back after I saw the next charge and they assured me it was cancelled. Ended up charging me for 6 months before I caught them. The excuse- "oh, that was the old manager. He was fired" - but they can't return the money the took??? Crooks!"

"Do yourself a favor, go elsewhere. I’ve been a member since it opened in 2020. For a while, the gym was awesome. Smallish yes! But it had everything I needed. Great vibe and atmosphere. Cool members. Fast forward to 2023, and this place has declined rapidly. Machines broken constantly. And while yes, after constant usage, things wear down and unfortunately break. My issue is the amount of time equipment remain out of commission. And this wouldn’t be a big issues if the gym had multiples of each machine. They do not. Prime example, there’s only one leg extension machine, it has been broken for 8 months. And this wouldn’t be that big of deal however, they posted a sign stating it would be fixed by Dec 7, 2023. There were signs of hope as there were technicians actively working on it. But it is now almost February and still broken. And the list grows of the neglect this place has. Cleanliness is horrible. Broken spray bottles. Constantly running out of paper towels (and I mean the entire stock, not just one or two dispensers. A/C broken during the summer. (It did get fixed like halfway through). The floor around dumbbell rack was severely damage from people dropping heavy weights; it did get fixed but it took many months for that to happen. One positive, there are a few great workers there. But there are a few you can tell are just there to collect a paycheck. I can’t keep defending this place and wishing for change. I constantly worry about where my $10 go each month. Crunch needs a brand new owner/management or just sell it off and close it. And if I’m not mistaken, it is currently on its second owner. But for the people reading this (the ones looking for a gym), there are better places. Fitness Connection on 151 is around the same price and 3x as big. Go there instead. I did and I’m loving it, so far. And for anyone reading from the Crunch team, abandon ship before you get dragged down with it. And to the Crunch owner, do better or sell/close the place. No need to contact or reach out. I have already ended my membership and gone elsewhere."

"Excellent Gym with friendly staff! The music is the best I’ve seen in my entire lifetime. Eric the general manager possesses strong leadership and customer service skills. Highly recommended if you want gym with accessible equipment! 10/10!"

"I’m giving this place a one star rating. The gym is always dirty, short on cleaning supplies, and management clearly doesn’t care about its customers. Also, the front staff usually has someone running late once a week to open early in the morning and everyone is waiting in the parking lot."