Living Spaces

"Update 2/19/24: I contacted living spaces since the warranty center is a 3rd party. They said it’s NORMAL for an almost 2K couch to get rips/tears after a year use So DONT WASTE YOUR MONEY on their furniture or a 5 year warranty when they expect their furniture to fall apart after a year and they don’t cover normal wear and tear. Our couch had no stains, rips or anything prior to the claim but they said based on pics the cushions have lost resilience and told us our claim was denied and ruled normal wear and tear because of the worn appearance. VERY POOR CUSTOMER SERVICE Please explain to me have 3 rips at once is normal??? I reported the claim as soon as I saw it, if it was normal wear and tear it would’ve been a small rip not a large one Original : Will NEVER buy from them again solely due to the warranty center. I bought the 5 year warranty for a couch. Over Christmas 3 rips happened on 2 cushions. Submitted claim and came back as normal wear and tear. I tried to disputed and submit another claim and I keep getting the same copy and pasted answer of its normal wear and tear. How are 3 rips in 2 cushions at one time normal wear and tear??? Are they saying their products quality is so bad they expect it to rip in several places in a year?? I tried calling and I cannot actually talk to a human. It has been the most frustrating process. After they denied my claim twice they offer a “discount” on repairs. Was this their plan all along? Sell you warranty, deny your claims and ask you to pay for repairs?"

"This place is amazing! I would have never thought that we would ever have a great shopping experience, of all places...at a furniture store. The wife and I enjoyed a glass of wine while purchasing new furniture for our daughter's bedroom. Our daughter had a blast in the kid spaces area playing games, doing art projects, and playing on the obstacles course. It was a really fun experience that we will have to replicate again."

"Where do I start. Pleasant, amazing, entertaining and empowered. The team behind the snack bar takes great care of everyone. I have been a return member and I know how stress gets expensive but they know how to make each person feel relevant and appreciated. I just want to say thank you and they need a raise. Wonderful place and wonderful people"

"The staffing is great!! very patient and phenomenal customer service. Not once did I feel rushed. The associates always presented me with the best choices.Josh; the manger also help and was very knowledgeable. Thank you again and will definitely be back."

"Shame their customer service/return policy is so bad. I purchased a recliner and an end table from here at the beginning of December. I put the chair together the same day it was delivered and waited to put the end table together until after Christmas. After putting the end table together and flipping it over one of the legs immediately cracked. While taking a look at that one another one snapped in half and the whole thing came crashing down like a ton of bricks. Customer service will send a replacement with shipping fees, but I don’t want one of these things near my kids (as it’s basically designed like a palette of bricks being supported by 4 paper mache sticks). But they will not accept any refund past 7 days of delivery. I guess I’m spoiled by Costco and Amazon’s return policy. Heck even IKEA will give a refund up to 165 days after delivery. I really liked the recliner, and was planning on ordering a second one, but I’ll be shopping elsewhere based on how they treated me over this."