Tom Thumb

"Placed an order for a cake. The bakery was unable to tell the difference between chocolate whipped icing and vanilla whipped icing even though the cake options clearly give you both to choose from. Was unable to get the cake in time even though it was clearly ordered within the 24 hours they ask you to give them."

"I’ve shopped here 30 years; best people & grocery period! Norm at customer service, he’s helped me with so many things, none more important than sharing where he got that KN95 early pandemic! Too many people to list; Kroger better listen~this store is special!!!!!!!"

"Several weeks ago I purchased an Apple gift card from the store Kiosk. I did NOT know I was being scammed as the text came from my Boss and just after I missed his phone call. It was the “perfect storm” for me to fall victim (I was already running errands). BE AWARE this season of giving! Store kiosks are filled by third party providers AND may or may not contain COUNTERFEIT cards that you would have NO way to identify before purchasing. One of the store employee let me know MULTIPLE people have called with complaints specifically about Apple Cards. Gift Cards are considered “non refundable” once you leave the store and put the responsibility on the card (i.e. Apple) to make good on the counterfeit. Because I used a debit card (this was my boss I was getting this for) I didn’t think twice. My bank told me - NOT OUR PROBLEM, you made the purchase (of a COUNTERFEIT). Apple did not take care of it BECAUSE it was purchased by fraudulent intent). After speaking to the Store Manager - he finally made good on the refund. I asked WHY - if you know this Kiosk more than likely contains “some” counterfeits don’t you WARN YOUR CUSTOMERS?! Scammers have gotten so good at ghosting numbers and making gift cards “appear” real (mine was sealed with a holographic sticker etc…) they know they will never be caught OR charged for their crime. At least there are good Managers who have the authority to “make a decision” to do the right thing. I will definitely return to this store, but I will NOT be buying gift cards from any retailer’s kiosk!"

"Hello, I love to shop at Tom Thumb's but its something what brothers me for a long time. The parking lot is fealty, I'm wearing new shoes today and I stepped in dirty smelly spot...not very good experience. I wish manager of the store pays attention to cleanest of the exterior . Thank you."

"Excellent service by all. Store is larger than my former Tom Thumb and I love that. It even includes a Starbucks! To the Bakery Department: my husband bought a package of small Bear Claws, but they’re not officially Bear Claws. Your Bear Claws lacked the almond filling. Update 2-1-22-I have been back many times and all of the workers in Tom Thumb are wonderful. It’s so huge, that you’re going to find what you need."