Urban Air Trampoline and Adventure Park

"This location is a lost mess! I've been to every urban air here in Houston and last night 1-27-24 was my first time at this location (Katy) and boy was I disgusted not only with the trash that accumulated on all the tables, empty and occupied, not just with the barf that wasn't cleaned, despite several times of notifying the staff and after an hour had elapsed. Staff member "Jazmin" was the first to be notified and she had the audacity to the children that she wasn't going to clean it up. This I heard personally. Then, I, myself told her of the ordeal and she said with the utmost disrespectful manner. "we know! I took care of it". So I thought, "Great! that now my kids can go play again without stepping in barf. Her idea of cleaning is throwing a napkin on it! Now I can deal with disrespectful demeanor and the nonchalant attitude she expressed when we first arrived, as we were getting checked in and purchasing socks, but what I cannot deal with, especially after contributing towards your check, is a staff member lying and being disrespectful to the children that are notifying you of something they don't want to step in or more importantly a viral infection they could catch. Jazmin you need an attitude adjustment."

"I want to just say that the restrooms are filthy. It doesn’t look like it’s been properly cleaned in quite a long time. I could only find 1 stall with toilet paper. Other than this we enjoy our son’s time here. I just never like to use the restroom unless I absolutely can’t wait till I’m home."

"We reserved our son's birthday party at this venue. On September 16th, 2023, I accompanied my father to inspect the location and finalize the booking. Unfortunately, he was unable to view the premises due to the elevator being out of service. My father, who is permanently wheelchair-bound, faced difficulties accessing the second floor, where the party room is located. Despite being assured that the issue would be promptly resolved, the elevator remained non-functional when we returned for the party on December 16th, 2023. Inquiring with the front desk, I was informed by a staff member that they were skeptical the elevator had ever been operational. Disappointed and seeking resolution, I requested to speak with the supervisor, but regrettably, they failed to make an appearance."

"We really enjoyed our time at Urban Air. I like the two packages offered and discounted price for under 5 since the littles can’t do all of the activities. My son and his friend enjoyed running around on a Saturday afternoon, and there were PLENTY of spaces nearby so parents watch the kids. Our boys had a ton of fun, and I love how the layout of the place allows me to easily find my child when he’s exerting his energy."