Tom Thumb

"The person running the self checkout registers today (I think her name was Glenda or something similar) was so helpful and kind and absolutely made my day. It’s not everyday that you leave a store getting to interact with someone like that so I really appreciated it!"

"This store went from an Albertsons to a Tom Thumb. Very impressed by the transition and remodel. Friendly employees and very clean store."

"Rude customer service at the butcher. The previous location on William D Tate would always dice my meat for me. Always nice about it and never acted like it was a burden. I visited yesterday and asked if they could dice some meat for me. The guy looked confused and asked which meat, I said chicken thighs. The manager (or whatever) of the butcher was walking by, didn’t even acknowledge me or look at me and just says “No”. It’s fine if the store can’t do that (although interesting when they advertise all the custom cuts they can do), and I wasn’t rude. I said ok, no worries, and walked away. But I definitely feel like I was blown off."

"Surly store workers and endless construction nonsense is ruining the store. This construction project is getting ridiculous. They close one entrance to the store, but don’t post a sign. They close half the parking lot to install vinyl flooring planks on the building, but don’t post a sign, so people get stuck in a dead-end parking lane. They close the dairy case, and don’t post a sign, but their floor-to-ceiling black trash bag look sure is enticing. They move entire sections of the store, and leave it up to you and your own fading eyesight to read the new overhead signs. But the most jarring change is how empty and dark the store feels now. There are almost no visible workers on duty, and the few you encounter are very openly unhappy in their jobs. They complain about their pay in front of customers. They leave stock carts out in the open. They walk around with the look of condemned prisoners rather than grocery clerks. Albertsons gives you no good reason to shop here anymore, and ten good reasons to shop somewhere else."

"This store had to have recently undergone new management. It has gone severely downhill in the past few months. Whomever approved this “redesign”… how about we use some basic logic. You can’t read what’s in the aisles as the signs are no longer visible unless you’re walking from the front which doesn’t work when you have a middle aisle. And the middle aisle is no longer easily accessible because y’all decided to put a full length shelf at the end. Maybe the long term goal is to get rid of the middle aisle? Given how wide this store is, those aisles would be ridiculously long, and could cause feelings of increased anxiety and claustrophobia. Again, basic logic. And then you have the staff. Over the years, I have always encountered employees who appear to enjoy being there. That is no longer the case. Everyone looks annoyed and frantic. Lord forbid you need assistance while using the self-checkout. You’re going to wait awhile for someone to show up. To be honest, if the store’s disorganization is any indication of the management style, I could only imagine what it’s like working there. This used to be my favorite grocery store in the area; clean, happy and helpful staff, easy navigation throughout, thoughtful placement of products. With these changes, given the number of stores in the area, I cannot fathom why anyone would choose to come to this one."