Ground Control Trampoline Park San Antonio 9870 Marbach Road, San Antonio, TX 78245

"Attending a bday party on an early Saturday morning. Kids had fun. Lots of fun for them to run around and get the wiggles out. Keep an eye on the little ones though. I had to help a kid (not mine) get out of a trampoline area that he somehow managed to wedge himself in before another kid almost trampled him and jumped on him! Remember! Don’t let your kiddos run feral here! Keep an eye on them, please!"

"Unfortunately I was over charged for additional jumpers at our child’s birthday party and the company is unwilling to refund because they have “footage” of jumpers checking in. We definitely did not have the number of jumpers at our party that they are charging us for and the management and event coordinators we spoke with said they were unable to refund or assist. What a shame & loss of future business. Update: Respectfully, the tip provided for our host was cash. Additionally, the 3 individuals you all checked in as our guests were indeed not part of our party and did not come in to our bay. I also reviewed my photos and have recounted the kids singing happy birthday at my daughter’s side multiple times just in case. The only extra people in our bay were the kids from the previous party that kept coming in and out to get their shoes and belongings, which I recommend you guys could do a better job of maintaining order of. We did ask our host to kindly ask the remaining kids and adults that were still lingering in our bay from the previous reservation because we were trying to set up our party and it was our reserved time slot. I myself am very gracious and understanding that it takes time to transition between parties, although it was now our dedicated time. Furthermore, we had to nicely address the issue ourselves again during the first 15 minutes or so of our party because the same kids were now making a game of coming in and out of our bay and running around our table and seeing who can do it the longest, which I was nice and polite about because after all they are just kids. However, what I do not stand for as a consumer is noticing a discrepancy and a business refusing to make it right when there is total and complete control to do so. I am happy to pay my additional pizza and the jumpers that were in attendance at my party. Finally, I reiterate that the 3 sisters you speak of did not come into our party bay. I stand by asking to remove the charges for the additional jumpers as I am not responsible to pay for people jumping in your establishment that are not in my party."

"Celebrated my sons birthday today...what a blast! The place is so clean, food is great and the girls were the best! From check in to check out and throughout the course of our event, they made it easy and so pleasant. Thank you!!!"

"Very fun place!! We were all adults and had a blast. We went at 1 p.m. and had the place to ourselves. I highly recommend it."