Fred Haas Collision Center

"The person who took care of me for my insurance repair was Tom Bracker, in which he provided great customer service in person and over the phone. The only reason for not giving a 5 star is because I didn't receive periodic updates as requested on my paper form,so I had to call every few days to see how the repair was going with my vehicle, also receiving my vehicle back without the AWD badge already on the vehicle,but Tom got that squared away before I left with my repaired vehicle. Overall, I'm very satisfied with Fred Haas Collision Center and would bring my Toyota back for any collision repair. I experienced great customer service and have no current issues with my repaired vehicle!"

"I had the worst experience at this shop, I'm not the person to leave a review but here iam, please save yourself and go elsewhere. I was involved in a auto accident and decided to bring my car here, since is where I purchased my car. Got called yesterday to pick up my car wich I did today. The Paint job was horrible as you can see on the pictures below that's how Jesse returned my car to me. I asked him about the black streaks on my car, so he asked me to bring my car back wich I did. He had the body man buffed the area and within 15 min he brought my car back worst than before I have pictures for proof. Jesse was very rude and unprofessional. Now I have to deal with their bad service. It makes me so sad because im still paying for my car and they also got paid $6,259.93 from the insurance, i also called to speak to a supervisor but I was told he was not in till next week. Never again."

"First off, the associate I worked with Tom Bracker was great. He was patient and always had a positive attitude even when I was frustrated with the insurance company aka Progressive. With that, I will say Fred Haas does a good job but they will take a long time. Some of this related to parts availability. If you do use them, just know that they are very busy and do not expect your car back quickly. Again, Tom Bracker was great and really did his best to meet my high standard."

"I was in a fender bender a few weeks ago. My car was side-swiped. The Haas team (especially Kim) were kind, polite, and effective in negotiating with my insurance company and doing the necessary repairs. My car looks great again! Kim kept me informed throughout the process and answered all of my questions. Thank you, Haas family!"

"The reason I am writing this review because I do not want other people to be ripped off the business model this collision center has. First, I like my story about the damages on my car. I was carjacked by gun-point in Houston, the criminals opened the glove box by force but the car was pretty much intact with the exception of some minor scratches. When I went to get the first estimate at this Fred Hass, I was helped by a very nice gentleman name Tom who sent an estimate to my insurance company of $2,200 but I did not leave my car in the shop that day. Days later I went I went because I made my decision on the repairs and was helped by Kim, again a very nice woman. We went over the damages on the car and she was using a marker to point the damaged areas. Two days later, I get a call from the collision center asking to give permission to the towing company to pick up my car because it was declare as "total loss". I was being pressure to get rid of my car but I thought about it and it did not make sense because my car was derivable and the only issues was a broken glove box and some minor scratches. I decided to keep the car and after that everyone was being so rude every time I called in. I had to wait some time for the insurance check to arrive so they can release the car to me but they claim that it did not arrive so they kept it several days and charged more for storage fees. They removed the front bumper from my car claiming that they needed to check for damages when the car was never in a collision. They did not want to put the bumper back on my car even if I paid them to do it. I went and drove my car out without a bumper because it seems that they were upset that I did decided to keep my car. Also, there were scratches that were not there on my bumper. In conclusion, here is why I think they were so rude to me and did not want install the bumper: Since the car was declared a "total loss" they could have bought it, fixed and sold it again but I decided to buy the car back from my insurance company that they were upset that I did not fall for the scheme. P.S. I like to clarify that this collision center is part of Fred Hass Toyota where the cars they fixed are sold. The pictures below are before and after pictures from this experience."