Universal Transmission & Complete Auto Repair-Galleria Area/Houston Tx

"This is the best time to give my assessments about Universal transmission at the beginning of 2024 My name is Franklin Pham, I owned a 2005 lexus LS430 whose transmission broke down on 01/27/2023; and since I lived a few blocks from this garage, I brought it to this place to have it fixed… They charged my 4K$ to rebuild my transmission, and they took three trials and still not fix my problems. Each time they hold on my car for two weeks and not only affect my earnings but still not fix my car… Last week my transmission failed with the same symptoms and they early mentioned that after they fixed my car, I could run at least few years… The bottom line is if you have car’ s transmission problems.. STAY AWAY FROM THIS PLACE.. if you don’t want to waste your money and precious time.. THEY ARE NOT COMPETENT AND UNPROFESSIONAL,,,"

"A trustworthy mechanic! Brought in a used car for a tune up. Folks at Universal Transmission looked it over, said everything is tip top, no charge - showed pictures too! They could have taken me for a ride and charged me anyways, but no, they stayed honest, prompt, and professional! Really good place!"

"Awesome service!!! My cousins car broke down. We were panicking as we looked for the nearest auto repair shop. Thank God for Universal Transmissions. They helped us immediately! The employee's and the people in charged helped us and discussed many things with my cousin. My cousin was skeptical about leaving his car with them and my he isn't the easiest to convince. I don't know how they did it but they convinced him! I heard them talk about a bunch of work that they were going to preform every step they were gonna take, they made sure to let my cousin know. Also the prices of the work and my cousin said he felt relief that it wasn't expensive at all!! I say they had amazing communication with the costumer and it was a great first time experience. My cousin thanked them for their help and their time and told them he'd be back if anything. Excellent service and we will definitely be recommending this shop to all our family members!"

"Scott is a lifesaver! Very professional guy. Picked up the phone and I got serviced in no time. It was near his end-of-shift but that didn't stop him in helping me. I needed my car towed to the shop. He said to give him a few minutes and he would call me back with the next steps. I thought he was going to say that I would need to wait until Monday but nope, he got the tow truck sent to me. Now it was checked out and parts were ordered. He didn't take advantage of the situation and gave me a fair price. (I asked around, lol I have trust issues). Given the circumstances, it was great experience. Universal Transmission came through for me... they are hard working mechanics and I have nothing but appreciation for them."

"Came in for transmission service January 2017 and was told it would cost $600 to look at the transmission. I paid cash, got a hand written receipt, and I told Daniel (manager) to call me with an estimate. He calls me for with the initial estimate of $5000 less the $600 so $4400. I told him to wait for repair so I can talk to my wife, and that I’ll call him the next day. I called him the next day, and he said he’s completed repair of the car. I told him I did not agree to start, so he starts lowering the price to $3200. When I go pickup the car the next day, he tells me one of his porters got into an accident with my car (they said it was the other driver’s fault, which other driver said he was the porter’s fault). Long story short, I ask for owner’s contact info and he says it's private. I contacted him 17 times to get my car fixed (January to end of March). Car was left at the shop for over 1.5 months (tires went low). After which I took the car home and also inspected the transmission and found out the transmission dust cover was missing. I came back immediately and Daniel said he would not install the dust cover & claims it was missing before the repair which he also admitted that he would contact me if anything was out of the ordinary during the repair. After 3 months, Universal finally fixed my car due to the collision but with a very bad paint job/bondo work and missing/broken parts which I had to go back/forth to get fixed. Buyer beware of always negotiable transmission prices and no dust cover being re-installed. If they get into a collision with a customer vehicle, they never gave me their owner’s contact information and their shop insurance to make a claim after repeated requests, so I doubt they are insured. It’s also interesting that my $600 initial cash deposit is not included on my final receipt (only the $3200). EDIT: Be careful. This place seems to have a lot of 1-review persons leaving 5* reviews. Yelp flags this down a lot better than Google. Star ratings may be over-rated."