Chance Perry - State Farm Insurance Agent 13722 Office Park Drive, Houston, TX 77070

"Had a great experience with Jule Sosa quick and easy service also saved me a lot."

"Chance and his staff have been faithfully caring for my family and our policies for over a decade now! We are very loyal to this agency and appreciate all of their hard work and dedication to take care of our insurance needs. Thank y’all!"

"I will be looking to switch insurance agents as this agent can't seem to answer phone calls (even though their voicemail says they will with very specific times) or reply to emails. Worst service ever. My prior State Farm agent retired and offered excellent service; unfortunately, I got re-routed to this one.I have other family members that are currently assigned to Chance and experienced the same thing. Unbelievable. Update: Following this post, Chance did personally make a phone call to me. Adjusting my 1-star rating to a 3-star rating to reflect this immediate action. Update 2: left State Farm a while back ago in favor of Root Car insurance and an independent broker on home insurance. I have since returned to State Farm with a different agent since it appears State Farm has come back to earth with competitive rates and my new agent is FANTASTIC. The whole office is the best. Stay away from Chance, this agent shouldn't be in business."

"I was a long time customer of this State Farm Insurance Agent and have recently cancelled all my policies because of the customer service, or lack thereof, that I have received from the Agent's Office staff, specifically someone name Cody. This representative was extremely rude and condescending the last time I spoke to him. He called me "self-righteous" because, according to him, he has "bent over backwards" to try to help me over the span of 6 months to resolve the same billing issue that I call about every time. Every time I was able to get someone on the phone, because they do not always answer during business hours, they always had to call me back after they "figured it out." If they have to "figure it out" every time that I call for the same issue, then it's not an issue with my policy, the issue is that they are incompetent. After that encounter, I found another insurance provider the following day and called the State Farm's Agent office with no answer. I called 6 times in row until someone finally picked up to process my cancellation. Obviously, they were screening my calls and went as far as picking up the phone and hung up numerous times. When I requested the cancellation of both my home owner's and auto insurance policy there was no questioning as to why or no attempt to save me as a customer because they obviously knew that I was dissatisfied. In the whole 2+ years that I was Chance Perry's customer, I have never once spoken directly to the man. Not even when I filed a formal complaint with State Farm. He must not care how his office is managed."

"I truly value the service that I get from Chance Perry State Farm. I work regularly with Angel for my insurance needs. She is extremely helpful and has taken away the burden I previously felt from dealing with insurance matters. She adds a personal touch to everything that she does and I truly feel that she cares about her customers. Adrian is awesome as well. I will definitely exclusively deal with Angel, Adrian, and the others in that office for all of my future insurance needs (auto, home, life, etc). It's definitely true that you get what you pay for and I'm thoroughly satisfied with the services and feedback that I get from my State Farm agents."