JCPenney Salon

"The worse salon experience of my life. I took my 8 yo daughter in for her first salon experience and walked out with tears. I asked for 4in off and left with about 7 in cut off. The stylist was uninviting from the get-go. She came in yawning with her purse and jacket on as if she just woke up for her 1:30pm appointment. She roughly shampooed her hair with her purse still on her crossbody while conversing with her co-worker about how she kicked her man out of her house etc. Mind you my daughter is 8. I asked for 4 inches of length to be cut and add in long layers. She started with pulling the entire head of hair up vertically and cut the layers then additionally cut more length off while it layed flat on her back and cut all the hair at once without sectioning and I said that is enough on the length. I asked her What are you doing, why are you NOT sectioning it after she made the comment " Her hair is so thick" and she just cuts it with a ridiculous method stating she does not need to follow the guidelines of sectioning and clipping because she is a master stylist and she has been doing this for 26 years. My daughter left looking like she had night out of partying with her hair uneven and and brushed back, I assume trying to hid the obvious shotty job. It honestly looked like she did not know how to cut hair and this was like play time cutting Barbie hair. In the end, another stylist kindly "fixed it" the best she could as she could see I was visibly upset and in disbelief. I left my name and number for a manager to call me. I made the appointment with Zulema for reference but can not confirm as she never introduced herself and I forgot to ask for her name. *****Picture for reference in regards to the 4 in I asked for and how much was cut, and all the different lengths that show the random chopping with no technique."

"Worst experience ever! Walked in for a silk press and Sadie assisted me very nice lady, but could learn more on how to do a silky press the right way."

"Jessica and Lauren offer excellent styling services! They prioritize their clients’ needs to ensure they get the style and hair care necessary to have healthy, beautiful hair. I highly recommend them both if you want a great style in a timely manner!"

"This salon, their stylists, and front desk associate, Felisa is amazing! They have outstanding customer service and the entire staff is extremely friendly. Shalis is my stylist and every hair appointment I've had with her she has exceeded my expectations. One of the reason I recommend Shalis is because she goes above and beyond providing a service by providing hair care tips and product recommendations. Though she is knowledgeable in alot of areas I really appreciate that she specializes in natural hair. If you're looking for an amazing stylist then I'd recommend Shalis - She truly cares about her clients."