Ulta Beauty

"Terrible customer service. Was looking to return some products that I paid 100% with my card and was told by Tam that I had to put some of it on a merch card. When asked why, she stated she “didn’t know why” and “didn’t know what to do”. Unprofessional, Baybrook location is much better."

"I got a relaxer in the salon and my scalp is covered in chemical burns after the new girl got ahold of my head. I have never had an issue with a relaxer here before. She should not be let anywhere near a relaxer again. The salon manager was unavailable so I spoke with a store manager. She took my number. No one has reached back out to me. I paid $87 for my relaxer. My hair is matted to my head with chemical burns and it bleeds if I try to brush it out. Remember to ask if the person doing your hair is in training. Don't unknowingly be the guinea pig."

"I placed an order on line for hair products that were on sale 50% off last Tuesday. When I was checking out I placed my order and I was 1 minute too late and the online sale had ended (at midnight) and my checkout time stamp was 1201 am and this caused the prices of the products I was purchasing to double to their original price. My Ulta CC was charged regardless and I was not able to cancel my order. I went on the live chat the next day and the rep told me they can’t do anything nor cancel my order (weird?) and to wait for delivery and test my luck in person lol I was very frustrated about this but still went in person to the Silverlake location. It was a very busy store and I waited a while to get to the register. Luckily the manager , Ramon- was there and I explained what happened. He was extremely kind and courteous, and understanding of my frustration online. He made an exception and honored the 50% sale on my transaction and refunded my card. He totally made my day! Way to go Ulta - for having kind and understanding managers on your team!"

"Pretty good location. Nice, clean, and friendly Ulta. Staff friendly but not badgering. They have decent stock here. They are missing few select items than say a bigger Ulta would have but still nice selection. Would reccomend, they have lots of Vegan/cruelty free brands here too, as well as Asian skincare/Korean brands"

"Loved this location. Last time I visited, the person that worked the area I needed was busy and another staff member jumped in to help me find the product I needed. She even indulged me when I asked to look at something else. she then gave me samples for a foundation after color matching me. She was very patient with me"