The Foundry Salon

"This is hard for me to write but I still think it needs to be said. Apparently there was a new “cancelation policy” put in place. My appointments are booked out for an entire year because I work with two different stylist and LOVE THEM BOTH. When I check out every time they tell me I have to put down a deposit to hold my blowout, but my stylist doesn’t require that of me. So today when she said I had to put it down I explained to her I don’t have to pay them per my stylist. Next thing I know the “Manager” named Vanessa came up asking what my problem was, which is a very rude way to begin a conversation with a PAYING customer. She then proceeds to tell me the policy was put in place last week. But there’s no policy to look over or read. They didn’t send out an email notification to their clients. They didn’t post the policy to their social media. So when I asked for a copy she was put out because she had to go print one out. After waiting almost 10 minutes I finally leave because she never came back. About 15 minutes later ALL my appointments for the YEAR are cancelled. When I called back I was told the “manager” canceled all my appointments because I didn’t put a card on file. Well I’m sorry it shouldn’t take 10 minutes to print out a single paper. She could have AND SHOULD HAVE called to apologized for taking so long and ask if she could email it, take a picture and text it to me I just wanted to read what “cancellation policy” I was agreeing to. Now all my original appointments have been changed to new dates and times via text. No call to verify those days and times work with my schedule and I’m available. I LOVE The Foundry!!! I think Craig & Korbin have created a great business and I LOVE my stylists!!! But Vanessa was the absolute worst customer service and unprofessional “manager” I’ve dealt with in a long time. The Foundry, their clients, teammates and owners deserve better than how Vanessa represented them today."

"I simply run out of words talking about The Foundry. The staff is unbelievably welcoming and caring and the professionalism and talent of the staff is top notch. Craig has been my stylist for many years. I’ve followed him with every career move up he has made and am thrilled for him to own his own salon. He deserves the very best bc he is a wonderful person with true talent. There is always something fun to peruse up front before I head home, so many great accessories and clothing items too! If you have been thinking about trying out The Foundry you won’t be disappointed."

"First time experience was outstanding! Highly, highly recommend this awesome salon. You can tell the people love what they do and really care about making you feel great. They worked their magic to get me an appointment before the holidays. I got a partial highlight, tone and haircut and they took their time to listen to my needs and ideas. I can't speak highly enough about this place."

"I , Susan, had the most enjoyable experience with Rae yesterday! Rae listened to my ideas and concerns about my hair (growing out my natural now greying hair!), and formulated a plan that would enable me to keep growing it out while looking more healthy and color blended. She added a moisturizing treatment and a style cut (long Bob with nice full shape) and I walked out feeling fabulous :) The salon is gorgeous and all the staff attentive and friendly. Worth every minute of the 45 min drive to get there! So happy I found The Foundry and Rae!!!"