Jiffy Lube

"Stopped by for an oil change and state inspection after work. The staff was super friendly, explained the wait time, and within 5-10 minutes they started working on my car like a swat team. I was very pleased with my service and will be returning for future servicing."

"The customer service is good here. They do forget what services you've requested and what type of oil so make sure to mention it twice. Getting anything extra like windshield wipers or air filters replaced here isn't a good financial idea. They are good for oil changes, tire rotation, and state inspections."

"I like how they were able to perform my vehicle Inspection fairly quickly (only a 40 minute wait with 2 cars ahead of me). But this was my 3rd attempt to go there and get the inspection. The other 2 times the Inspector had already left for the day. What I didn't like was the frigid cold waiting area. It was 30 degrees outside and it felt like they did not have the heat on in the waiting area. The bathrooms were out if order and it would have been nice if they at least had some coffee available for customers to have something hot to drink. Only a couple chairs had a side table nearby. So I had to put my stuff on the dirty floor. I just got the feeling they don't care much about their customers being comfortable. I walked over to a nearby Starbucks in the cold to wait in a more warm and comfortable environment. I was happy with the inspection itself. If they could just give some attention to the waiting environment, this place would be great."

"Personnel were very nice but forgot what services I requested. Started to check out and realized they had only done the inspection but not the oil change. Sat around for another 30 minutes only to have them come in and tell me they didn’t have the filters so they couldn’t do the oil change. It would take at least an hour for them to get the parts so I just left without an oil change. Definitely won’t be going back."

"This location totaled my 100,000 truck on Monday 10/9/23 by trying to start the engine with no oil in it...since then I have not been helped. I am not from Texas. I had to have my own vehicle towed to the dealership ($300+). I have had to stay in a hotel everyday since at ($125+) a night. I have had to get a rental to run errands at ($89+) a day and provide for myself and my partner (this was a work vehicle). This has been the worst experience of my life! I have been fussed out by the jiffy lube rep Justin Le Mears and corporate has not been a help! You would think bringing your vehicle to a trusted brand would uphold their guarantees...instead they have just kept reiterating they will not do anything and i need to contact the franchisee who owns that Jiffy Lube...yet i have no contact info for the franchisee and was not given any contact info, just Justin who keeps stating "He does not know!?!!!" When I asked Justin why he is not paying for my hotel room his response was "if I were to pay for your room and you trashed it, who would be responsible for that?" I said, "you because you trashed my truck...but then i was informed that the holiday inn could send him paperwork stating Jiffy Lube would only be responsible for the room and tax, i would pay the incidentals"...it has been 3 more days and Jiffy Lube has still not paid for my hotel fees or for my truck and Justin has said he does not know!?!!! My insurance and my warranty do not Want to pay because of jiffy lubes "willful negligence"...I am hoping for some relief in the next coming week. I do not recommend going to jiffy lube! I have dealt with very capable locations but this experience shows you never know when you'll be dealt a raw hand and will not be covered by Jiffy Lube...The man working on my truck did not even know he had to put his foot on the brake to start the truck! He was the manager of that location! This location needs to be shut down! From the start they should have been paying for a room for myself and my partner, my tow, my rental car!?!! Maybe they thought I would sleep on the street? I am confused and worried. This is definitely pain and suffering! The pictures below is the puddle of oil that came off my truck onto the tow bed in the dealership yard!!?!!! BEWARE!!! Update: I'm in my 5th week after they totaled my work truck and they still have not repaired my truck! I just recently hired a lawyer. Everyone who reads this, please pray for me! Obviously Jiffy Lube is ruining my small business on purpose at this point."