Neiman Marcus Last Call 3000 Grapevine Mills Parkway, Grapevine, TX 76051

"Got many great deal and stuffs directly from Neiman Department. The staffs are very helpful"

"I see a lot of reviews regarding people of color getting poor service here, well it's the same for melanin deficient folks too. Poor poor service here. 1/28 eve, I was at men's section register ready to buy. I was 3 feet from 2 associates, and they were chatting and ignoring me while another sat playing with her phone across the way. 3 mins or so no help. Went to register by the door where I got good help and two minutes later a guy comes over and asks for help in men's section. He needed to see an item in the display THE ASSOCIATES WERE LEANING ON and could get no help. Extra star for great prices on stuff, however almost worth paying retail to be treated like you are shopping at Neimans."

"I only give this five-star rating to Christopher from the shoe department. He is a passionate and genuine individual, highly responsible for his work. He shows great respect to customers, always going above and beyond to assist those in need. In summary, his service and attitude stand out among everyone. If you need to buy shoes, make sure to seek him out! I have recently purchased a total of 5 pairs of designer brand shoes here and brought my good friend along, who also bought 3 pairs of shoes. Apart from Christopher, the service from others didn't make us feel comfortable.╮(╯_╰)╭ It wasn't too easy to get help when you need,I only see this one staff who would diligently and warmly assist a customer wearing a luxury brand, I waited until they both stop talking with each other then asked her a question politely but she doesn't even want to hear from me ,she interrupted my questions right away ,tell me to press a button to get someone else's help without any courtesy. I also came across a staff member with no patience or friendly attitude. I asked if she could check for a size smaller. Without attempting, she promptly replied, "No other sizes; all shoes are displayed on the shelves." When I asked if she could find the corresponding shoebox for my shoes, her reluctance was evident. In the end, she gave me a severely damaged box of the same brand that can barely fit the shoes in. My friend asked this same lady for help in finding the matching shoes she wants, but there was no response even she waited for a long time. As I finished paying everything I wanted and walked towards the exit with many pairs of shoes while holding my child's hand, suddenly an alarm went off. I was stopped by one staff, and all my purchases were opened and inspected. Eventually, they discovered that the staff forgot to undo the safety latch on the shoes. I felt very embarrassed, as it wasted my precious time, especially since my friends and child were waiting for me. If you want your customers to have a good experience. Strengthening employee training is really important!"

"Love the home goods section! There are deals to be had! Just wish the clearance was a bit more organized at times. But overall an outstanding way to find real value!"

"This place is a mess of clothing items that are at the same time over priced, over the top, and heavily discounted. I can, at the same time, see why people flock there and would personally avoid. All in all, it's worth spending some time there and, who knows, you might find great deal!"