Ann Taylor Factory Store

"HORRIBLE MANAGEMENT BY AMANDA: Bear with me while I explain the appalling behavior. I use to love this shop, when I was shopping though the store I found an item that was very nice, I saw that they possibly had a promotion going on with it so I checked the other side of the rack, that’s when I saw that the skirt was 60% off. I went up to the front desk to check out, when the cashier rang me up it was only coming out to 40% off. I told the lady that I saw a sign in the back that said 60% I lead her to the place and she said yup, that looks to be right and that they would honor the 60%. She didn’t understand why it was ringing at 40%, she was new to the store and proceeded to get her coworkers to which they said that the sign was in a misleading area but that they would honor what I saw. They needed a manager to over ride the system, when they got the manager Amanda, she was snarky right off the bat, saying that she would not honor that price. She said that the items must have been placed there by mistake, and I said that didnt make since, she then went back to check the sign. With a smirk and condescending tone she said well the sign says off select items. I told her that it’s wrong to place a misleading sign, she then acted like I’m the one wrong. I said that it’s bad business that she refuses to honor the price when it was misleading. She got very defensive and was rolling her eyes smirking and grinning. Her attitude was absolutely appalling, I had to educate her on how to behave like an adult and how she was representing the company she works for. My husband stepped in as he was very upset at her behavior towards me, and told her how she was acting was completely out of place. She began to roll her eyes at him, and saying she’s not doing anything wrong. The employees around looked absolutely embarrassed by her behavior, that’s when I said let’s leave. As someone who has worked in this environment, that is not how you talk to customers, and that is not how you run an establishment. Very disappointing and Childish behavior from a grown woman, Amanda was dreadful to deal with. WILL NOT BE GOING BACK!"

"Today I met Trish, one of the Sales Associates. I have always loved Ann Taylor but today she took my love for the brand and shopping experience at another level! Such a joyful, kind and attentive person!! She went above and beyond to help me and make sure we were taken care of! What an amazing customer service culture at Ann Taylor Grapevine!"

"Great experience! Tori, Amanda, Trish, Stephanie and Shawn are great sales people…bright positive environment"

"Sales people were very helpful, but some of the signage was not clear and had to ask the cashier to double check. They honored the percent off on the signage, so all and all, a great visit."

"Amazing collection, even in Clearance! Wonderful staff always but we had a special experience with one of the associates at the store - Meg, today. She was super helpful and friendly. God bless for making our day and experience so special!"