Ulta Beauty

"I truly despise coming here. I avoid it as much as possible by shopping online but sometimes I have to come in for a return or for something that’s only exclusive to Ulta. I waited about 20 mins in line when I was like the 2nd or 3rd person in line. There was one cashier. One other person “helped” but only took care of one person then proceeded to have a loud conversation with like 3 employees on the other side of the store. The line was getting bigger but hey, priorities. That was my recent experience but it’s the same each time. No one is friendly/wants to help, you’re in line for so long, and most things are out of stock. IMO, Ulta is like the Walmart of the makeup stores."

"Although the products at the store were great, my experience was marred by a cashier who displayed rudeness. It's disappointing when customer service falls short, as it impacts the overall enjoyment of the shopping experience. I was happy to go and splurge a little on myself since it was my birthday and when i am about to pay the rude cashier made a comment when i handed her my credit card “oh no not the credit card.” Her face said it all, she looked annoyed, upset, angry. What she ment by that i dont know, not a thank you, or have a good evening like the other cashiers. I really liked ulta and their friendly staff. Today really changed my mind and dont plan to return. This happened at Store 1374 and the cashier was Daphne. As for Daphne if you dislike your job quit, no one deserves to have be treated this way just cause your miserable."

"Best products for skin care and beauty. Make up, lotions, facial treatment products, fragrances, etc. Great place and excellent service."

"Worst Ulta experience from many, especially when it comes to packing there products. First off, I was supposed to get my free gift with $60 online purchase and noticed it didn’t come up so I contacted customer service and they said it supposedly had already been processed, well busted because 2 days later y’all removed one of my items as well from being unavailable all of a sudden, so if you could remove an item, you couldn’t add my free gift, no because then they’d have to admit they lied to me. It gets worse, so USPS was actually supposed to be delivering my package well on Saturday at 7p my kids and I hear a loud thump at our front door, UPS threw my package over our gate and it hit my front door, my gate was open so he could’ve walked it up but I guess he was mad that usps refused to deliver it because it had perfume inside that was cracked and spilled, and apparently no hazmat sticker or proper packaging for flammable item. Guess that was also why the guy chunked it at my door he knew for one it was already damaged because Ulta put perfume and a eyeshadow palette without any bubble wrap absolutely nothing in a skimpy bubble envelope, so I opened my package to a crack perfume, broken eyeshadow and shampoo bottle opener and had also leaked out, so I can’t post the broken perfume because I have small kids so that went in the trash immediately but here’s the picture of my ruined eyeshadow, leaked shampoo and there small bubble envelope that they threw all three of these items in together without securing and usps lady told me it didn’t have the legal hazmat sticker so that’s why they refused to deliver it. Ulta this has to be the WORST service EVER! Thanks for refusing to give me my free gift, and not packing it correctly as well so every single item was ruined, broken, leaking, and worst of all dangerous. Thanks for making me have to throw broken glass pieces away and not properly packing it putting myself and family in danger. Can’t wait to see how Ulta employees react to this castastrophe I’ll be bringing them bright and early tommorow. Oh sorry I can’t post the front of my bag but it’s just my address label half smeared from the leaked liquid. But I don’t want my addresss posted on here. This will be my last Ulta purchase or anything at that."