Caliber Collision

"Went in to get a quote today for repair that progressive is ready to write a check for and was told it would be 6 days minimum to get a quote. Absolutely shocking and a deal killer. Someone in management needs a wake up call so here is a star for you. Girl at counter was very nice."

"Took my vehicle there because I had good experience with their automotive shops and insurance recommended list. Very friendly staff. When I went to get it there was an error message on my dash about the keyless entry remote. I hadn’t even driven off. I called the guy back over. He said that had been there. No it hadn’t. Then he scanned it with some machine and it reset. When I turned it off again the message came back on. I checked my other key and it gave the same message. I called back and he said oh we hang all the key fobs on a board so it wasn’t in the car. Well it was when I had it. Then I called back twice more to get a response and got no return call. All I wanted to know was if I needed to take it to an automotive shop for the issue. Instead I got no calls back. Now I have to deal with the adjuster again. Friendly service but there is really no need to make stuff up. If you don’t k it then just say you don’t know. Then we can go from there."

"I guess if insurance is paying for the repairs, then the experience is different. I decided to buy back my vehicle after the insurance totaled it. Caliber tried to give my truck back to me with the headlights not even installed. bottom line: my truck looked better when I took it in, then when I picked it up. horrible customer service. edit: caliber collision reached out to me because of this review. I responded back with more details and gave them a week. still no response from Caliber. I guess they tried to save face with a response here, but when given more detail they did not respond to even say tough luck. DO NOT SIGN ANY PAPERWORK UNTIL YOU HAVE SEEN YOUR VEHICLE. THEY WILL BAIT N SWITCH."

"Amazing experience. Would recommend to everyone. The advisor, Terry, made the experience so smooth and pleasant. He definitely eased my nerves after a few bad experiences with different companies. He was very on-top of everything and kept me updated anytime I had any questions or concerns."

"This place was recommended by my insurance we dropped it off and they were a bit slow due to the insurance. We had several call saying the vehicle would be ready that day then would received a the same day say it would not. We were told there was an issue with some sensors. Once we picked up the vehicle we started having electrical issues as well as cosmetic repair problems. I reached out and was told I had to talk to my adjuster. After speaking with the adjuster I was told collision place should honor their lifetime warranty and assess the problems first then they the collision ace would reach out to them. It's been a few days and I still haven't heard back."