Robbins Nissan Service Center

"Well drop car off Friday for my scheduled appointment on Monday. This is prior to Christmas. The problem, electrical problem with center console on 22 Nissan Versa. They order new console, but the back up camera not working now. They keep the car until Wednesday after Christmas. Say it's ready, but we test the back up camera and it's not working. They then say they have to order a new center consol and we can take the car and they will call us when they get it. Today, Thursday, the console going all kinds of crazy and will not let my key fob work with the car."

"Fernando Martinez was my service advisor today was very good at communicating information about my vehicle and potential issues. Kept me up to date on the progress on my vehicle the entire time. Very happy with his service."

"Disappointed to learn oil change service was no longer able to be scheduled on the website. Also, oil changes are now only offered on Tuesday and Thursday versus all open days on a first come, first serve basis. Website still suggest ability to schedule an oil change but the option is no longer there. They just suggested need the for changing our in cabin air filter and soon to need the engine air filter change which were both changed by me a week ago."

"I am a 66 year old, partially disable senior citizen & in the past I have purchased 3 vehicles from Robbins Chevrolet/Nissan. I always take my vehicle back for routine services. I purchased a new battery Jan. 2021 from Robbins. November 2022, I started having problems with the battery, I got stranded and had to haves my battery/vehicle boosted. The 2nd time I had my car towed. I contacted Dan in the Nissan Service Dept. & was told that my battery was still under warranty but I couldn’t just bring the battery in, it must be installed in the car. Because my battery was dead, I had to have my car towed again. Arriving at Nissan, my car was put on a charge. Dan informed me that the machine indicated to reset, recharge. After being on the 2nd charge for over an hour, Dan informed me that my battery accepted the charge and therefore it could not be replaced. (After being on the charger for over an hour quite naturally it was going to start my car.) The next morning my car would not start. I call Carissa Delgado to see if there was someone else I could talk to.3 or 4 days later Chris, stated he was the Service Manager, called me back. I explained the problem. He asked me to bring my car back but if it passed the charge like before, Nissan’s policy is not to honor the warranty. I asked if they could pick the car up & explained that I only get 4 free tows a year from AAA & I’ve already used 2 behind this battery. I asked if they could pick my car up, he said yes but we will charge you. I really felt that Chris thought this was a joking matter and made a unprofessional comment, “Well it’s a good thing the year is almost over & your AAA will start over”. I said NO, I just recently renewed. I WILL NEVER, spend another dime at Robbins Nissan & will try to discourage anyone else from doing so."