South Houston Collision Center

"Mary did not keep me updated on the status of my car maintenance. I had to keep calling and even then I received little to no information from her. Frequently unavailable when I called and did not return my phone calls after she received a missed call. She took way too long to get paperwork taken care of for my vehicle to be returned to me within the timeframe it was supposed to. She refused to return my car to me when my insurance sent out a check for the damages being fixed. I am dissatisfied with my service & experience as a whole. Please do better."

"Would not take my vehicle here again!! Took my vehicle to get a paint job since the paint was peeling due to a factory recall. Service advisor estimated we leave the car in the shop for a week. Sometime during the process they broke the windshield and failed to communicate that to us until we called a week later to get a status. Not only did we not get notified of the issue until the scheduled pick up date, but they had us call Honda so we could convince them to cover for the broken windshield. To top it off, they expected us to be the ones to pay for the damage after Honda refused. Had to rent a car in the meantime while they figured who would be covering the damage. The original windshield is $800 and they ended up replacing it with a $100 one which is more prone to break. They failed to take accountability and lacked communication every step of the service. Came for a paint job and left with a broken windshield. Avoid coming here, do not recommend."

"They returned my car to me with the washer fluid tube not connected whatsoever. It was not screwed in or clamped to the tube. It was literally just laying there and I took it out with no resistance. It was just laying there. Now Mary is saying I may have to come out of pocket again after I just paid $1220 out of pocket to get the front bumper replaced. Great."

"Just want to take the time and thank Mr. Mitchell and his team on the job they did with my vehicle. Mr. Mitchell was on point with everything coming with my vehicle. He always gave me a honest update during this process. It was long and rough but he gave me sense of security until they completed it. Thank you South Houston Collision once again."

"I trusted this place with the body repairs of my vehicle after reading some good reviews. I didn’t quite receive the service I was expecting. There was such poor communication that I didn’t even know that the guy who was initially helping me was no longer with the company! I kept trying to contact him and to no avail and eventually I found out why. The main reason for my low star review is the quality of service provided. They lacked attention to detail. They worked on the driver side of my vehicle and missed a tiny ding towards the back. It’s not noticeable too much but it is noticeable to me because I know how my car looked before the accident. They also “painted” my door handle but if I look closely, I can see the poor job they did and the white underneath it. It was not a great paint job. They also somehow managed to cut my apartment parking permit in half! They did return my car detailed so I’ll give them two stars for that alone. Highly dissatisfied with this place. Will not be returning."