Chastang Ford Service Center

"Hanna was very nice and helpful. Truck got serviced very fast, great service overall! My truck was very well taken care of!"

"One of the most efficient van purchases I've done in 10 years. The dealer, Randy, was super kind and helpful, and the finance gentleman, Martin, was just as helpful and kind. Both of them communicated regularly so I was never wondering where in the process we were at. Contact to pick up (including financing) was only 4 business days (part of a delay was only because we caught them just as the van was coming in so it was in the shop). An incredibly helpful part of the process was being able to virtually review and sign everything; and at the part of the process where they offer additional insurances/coverages, the ap they used made it so that while he was talking through it you could read about the coverages and add/remove so that you could see the price changes. On top of that they were not pushy or aggressive with those coverages as a lot of dealers are. I would recommend Chastang 100%!"

"Hard to believe all of the positive service reviews. I attempted to take my Ranger here recently for warranty service. I first called back in December and the advisor told me Chastang doesn’t take appointments, and service is “first come first serve”. I was advised to bring the vehicle there in about a month, and maybe Chastang would be less busy. I ended up bringing the Ranger in late January. Sat at the service drop off waiting and there was no one in sight. I finally went into the service waiting area to find an advisor. Waited a while longer when finally an advisor, Clint, noticed me. I ran through a printed list of a handful of warranty items. The first thing Clint said was “well what do you want me to do about it?” Well, obviously, you are a Ford dealership, and I want a path forward on how to get my vehicle serviced … without an attitude. In a very condescending manner, Clint went on to tell me I could leave the vehicle but Chastang wouldn’t look at it for at least a month, they provide no alternate transportation (aside from a small loaner car list with a multi-month wait time), and they couldn’t estimate me how long it would take to diagnose the issues. So all in all, I would likely be without my truck for months, just to have Chastang take care of a few warranty issues at their leisure. A comment was also made that Chastang was a smaller, independent dealer that mostly dealt with commercial customers … i.e. they didn’t want my business. I took my keys and left, stunned at the whole experience. I will not be returning to Chastang, and advise others who value decent customer service to look elsewhere."

"This dealership has caused me to lose more $2,000. After years of working and buying from them, I no longer want anything to do with them. Every time I ordered a new part and it came out defective, I would have to go out of my way to buy it AGAIN, and wait more than a month to receive credit for it’s return, whilst also no being able to receive any sort of labor claim on it. Currently, it’s been more than a month since I returned another part and I am STILL waiting on a credit for it. Whenever I call in regards to this, I am only met with lies every time, with no credit in return for their mistakes. I hope that the supervisors of this dealership see this comment and fix these mistakes so that no other client has to deal with the same losses as I have by doing business with them"

"The Parts people there at Chastang are amazing. They know their stuff and make you feel welcomed. That's hard to find almost anywhere now days. They took the time to Make sure my vehicle information was correct and also took the time to source for correct parts from my vehicle. They are professional at what they do. I highly recommend them over any other Car/Truck Branch out there."