Russell & Smith Body Shop 1109 South Loop West, Houston, TX 77054

"As a customer of Russell and Smith Body Shop, Emil Schumer has always been my service advisor. The excellent and professional assistance he gives removes all worries while my car is in the shop. The great service starts with the smile given by Bianca at the front desk and ends with a firm handshake of confidence from Emil as my car is perfectly delivered to me."

"From estimate to bodywork completion, the experience at Russell & Smith Collision Center was extremely easy. Everyone I met was professional, friendly, and quite knowledgeable. Estimator Andy Hill answered all my questions and provided a realistic and time-efficient schedule for the bodywork needed on my car. In addition, front desk personnel and shuttle driver (to Russell & Smith Ford for auto rental with reasonable rates) were kind and helpful! Overall, I was very pleased with the work on my car."

"Emil was great with the whole process, everything I needed was handled. Car looks amazing. Had no complications. Car was in a good place with his team. Thank you."

"After getting hit by another vehicle, I brought my Mazda to the body shop for the repairs. Emil was the employee I worked with and he was a great! He was friendly from the start and gave me constant updates while my car was being serviced. Overall good experience"

"Does not communicate correctly. If you call they don’t respond, this has happened multiple times. They don’t have good costumer service I had to go in 6 times for the same problem and still their attitude was really bad. I was frustrated with them the whole time and they still failed to understand my frustration caused by them. Worst service ever, very rude. They don’t value your time at all. Every time I left the shop a problem with my car would start up again and again, EVERY TIME. The manager was not helpful when I talked to him had sour attitude as well. Worst service ever. Recommend finding someone else."