Auto Best Houston Inc

"If you're in need of a straightforward body shop, Auto Best Houston is the place to go! Don't let Mr. Garcia's reserved demeanor fool you – he and his team will take excellent care of your vehicle. They had my car ready in just a day, and Mr. Garcia even went out of his way to find affordable parts, saving me money. If I ever need more maintenance, I'll definitely be returning to Auto Best Houston."

"I arrived at your establishment today seeking a quote for necessary car services, based on a strong recommendation from a trusted source. Regrettably, my experience was marked by profound disappointment and a sense of disregard. At 1:57 pm, I engaged with an individual I presume to be the owner, whose demeanor left much to be desired. As a conscientious single mother who diligently maintains our vehicle, my daughter and I anticipated a more positive encounter, especially given the commendation received. Despite only inquiring about a quote for spark plugs, the gentleman mentioned an overlooked coolant hose by Toyota. Unfortunately, his approach, beginning with a comment on our car's mileage and progressing into grievances about communication with suppliers, lacked the professionalism I expected. This being my inaugural visit, I had hoped for a more welcoming atmosphere. The absence of an introduction, coupled with a reluctance to provide the requested quote, left me disheartened. It is disconcerting to recount that I took time off from work, only to encounter negativity, haste, and an overall lack of customer-centricity. I recognize the significance of first impressions and the impact they carry, particularly in a service-oriented industry. I trust that this feedback serves as an opportunity for your business to reflect on the importance of cultivating positive interactions. In my capacity working closely within the community, referrals are a key aspect of our collaborative efforts. Regrettably, I find myself compelled to share this candid account, hoping it fosters awareness of the need for a more customer-focused approach. While I seldom endorse negative reviews, today's encounter prompts me to emphasize the vital role customer service plays in shaping perceptions. I urge you to consider the implications of such interactions on the reputation of your establishment. My sincere hope is that this feedback is taken constructively, inspiring a reevaluation of the customer experience at your business."

"I am a client of Auto Best for several years. It is one of the best services in Houston. They are very honest regarding their prices. Exceptional quality of work!"

"Very friendly and honest. I went because my front brakes were wobbling the steering wheel and they said that everything looked good and new so they wanted to make sure that I really wanted to do that. I did, and it helped the problem but most places wouldn’t be honest like that. They also replaced my battery. All within a few hours with no appointment!"

"Awesome guys, fast service at very reasonable prices. Fred is very honest and excellent with his customer satisfaction"