Westside Lexus Collision Center

"Staff is very nice and clear about the repairs. Estimate took only a few minutes.Costs were not unreasonable at all."

"I wanted to leave a review. If I could put 10 stars I would. Mr. Ronnie and Lauren were amazing help with a huge nightmare I was having with Nationwide. They went above and beyond to make sure I got the help I needed and resolve the issues with Nationwide. They both tried to make my experience with the insurance I was having problems with to be as smooth and easy as possible. I couldn't be more thankful that after 3 weeks a lot of the issues were resolved and was able to get my Lexus back today. Lexus as a brand has always been great to me but their customer service and how they treat and take care of the customers means everything to me. I will definitely be buying another Lexus in the future. Thank you Mr. Ronnie & Lauren for the great help and kindness."

"I took my vehicle in for an estimate unsure if I was going to pay out pocket or go through my insurance. I expressed that to my advisor, Lauren Thomas, and she communicated in detail my options. She went over my options thoroughly and is very friendly. I will be bringing my car in to specifically ask for her. Westside Lexus has impressed me already!"

"Can I give it 0 stars? Lauren Thomas was HORRIBLE. It is clear she does not enjoy her job, and has no positive spin on a bad situation. Usually when you bring a car in to a collision center, you are already upset that your car has been damaged, but I left thinking "why did I even bother bringing my car in?" After the news she shared with me. I followed up with her manager where he corroborated what she shared with me, so let me be more specific. I called her on a Wednesday at 2:00 pm. She did not return my call until 6 minutes before closing. I called her back within two minutes and didn't get a response. Instead, I received an email from her where she went on to assume the reason I was calling and detail out her assumptions (all of which was not the reason I was calling). She informed us that the car was ready to be picked up and my husband responded asking if we could pay over the phone. Two days with no response to his e-mail and she asked again about us picking up the car and my husband had to respond saying that "per his previous e-mail he was looking to pay over the phone". When my mom went to pick up the car, she addressed that we were not happy with the lack of customer service where Lauren proceeded to be argumentative and state that there was no problem with the customer service, instead of trying to understand why we were unhappy. Having worked in customer service, this was quite possibly the WORST experience I have ever had. I not only will never be taking my car back to Lexus where I have had it service for over 15 years, I will no longer purchase a Lexus to have to receive this kind of treatment."

"Worse experience EVER at a body shop. 1. Customer service from Lauren Thomas who claimed she has worked for the company for 8 years was nothing to write home about. Rude and unacceptable manner, defensive when you I tried to pass my information. 2. She wants to be customer service and a technician simultaneously. Let the tech do their job and you do yours. 3. Took over 2 months to get a simple repair completed with no communication in between on progress. I have to always chase the team for information. Pathetic! 4. Poor repair job even after 2 months at the shop. My rear bumper did not fit right and all I was told by Lauren Thomas, it was due to after-market parts. A great company managed by rude and clueless employees. On a bright note, the service center got great people and excellent customer service. I always enjoy going there to service my vehicle."