Tesla Collision Houston

"Recently I had a minor accident and caused some body damage to my Model Y. Luckily I found Tesla Collision center at Wagg Way Rd. I am really impressed with the remarkable service and expertise at the Tesla Collision Center. The staff at the Tesla Collision Center took the time to listen to my concerns and thoroughly assessed the damage to my vehicle. They addressed any questions or uncertainties I had, ensuring I felt informed and confident throughout the entire process. They worked diligently with insurance company to make sure my repair was covered. The quality of workmanship exceeded my expections. My car looked brand new after repair. I would recommend to anyone who needs repair work on a Tesla."

"It stuns me that Tesla gets a four star. I've owned a number of luxury cars and never in my life have I received such poor, non-responsive service. In December, I drove an hour to the shop to have the car examined for an estimate. I need the estimate forwarded to my insurance for their approval. Despite countless calls and emails, we have received no response. I have since started the process to file a complaint under the Texas Deceptive Trade Practices Act. We've sent written notification. Tesla is the most arrogant, disengaged auto manufacturer on the planet. If your app request does not 'fit' their tech, there is no recourse to a human or other assistance. I waited 8 years to buy this high-end car (waiting for the tech to get where it needed to be). It's been a nightmare. Stuck for a month with a flat tire. Returned two for defects when bought. Steering wheel material coming apart. Buy a Yugo. You'll get a better end-user experience. If it wasn't for my divorce, I'd trade this car in for a Porsche tomorrow. Take the car to Metropolitan Collision if you want someone who'll actually answer the phone. One star only because there's no option for Zero stars."

"My customer service rep was extremely helpful with communicating estimates of repair timeline and was able to look into a few extra things for me outside of the original scope as well. Repairs on my rear bumper were pristine. I was very happy with the entire experience, including the partnership with Enterprise to conveniently pick up and drop off a rental car."

"Recently we were in a front end collision and They brought our car here a week before the actual appointment and finished it very quickly in one week we got our car back They also cleaned it inside and out.The most important part the repair: They repaired the car and made it look brand new! they were very communicative the whole time!"