West Houston Subaru Service

"Enjoyed our business of buying a new vehicle for our kids. Staff was very friendly and accommodating. Definitely a better place (service, & Price) than other guys around. If you want to know the name of our salesman, direct message me, in respect of his privacy."

"PUSH UNNECESSARY REPAIRS We’ve taken my husband’s Subaru Impreza here for the suggested maintenance on schedule since we purchased it from this dealership brand new. We hit 100,000 miles this year and suddenly had multiple issues. We brought in the car for repair and were told we needed to replace a Transmission Valve Body. Next was the radiator. After picking it up post radiator replacement, the engine light came on AGAIN. This time, we were told we needed a whole new motor or a new car. We decided to get a second opinion and took the car to a local trusted mechanic. They advised us to replace the engine coils, and the car has been running smoothly since the repair in December. This makes us question all prior recommended repairs from the Subaru service. This service department is unethical and suggests unnecessary repairs. I sent a complaint to Subaru with no response. Very disappointing."

"Very poor customer service in repairs department. Tried to do something that was unnecessary. Every time now (3 times) after i picked upfro repairs. More issued came up Up"

"Had a problem with 2019 Ascent front drive noise/ vibration. Eric, service rep went for test drive with me and had a good idea what was happening. Was going to take a couple days, so in a little over half an hour, he had me in courtesy vehicle (2023 Ascent...nice car!) Great sevice!"

"I took my car in yesterday because my Crosstrek air conditioner motor would not blow on high. I need to note at this point that I have a warranty on my vehicle and had the air conditioner compressor replaced at the beginning of the summer. In addition to the air conditioner motor, I asked for a battery check and oil change (because why make another trip in a few weeks). When I arrived, I was informed that diagnosing my air conditioner would cost several hundred dollars. I referred my advisor to my warranty and he suggested that I would need a different diagnostic for slightly less. I calmly but firmly told him that the air conditioner motor is fully covered under the warranty and I would refuse to pay for unnecessary diagnostics. I reiterated that I did want them to check out the battery because it has been a long hot summer. I also stated that I had to have the car back by 4:00 PM the next day. Last night I received a call and was told they have all the necessary parts and my car would be ready this morning. I texted a little after 11:30 this morning and then called a little before noon as I had no response. The first call simply hung up on me after holding for about 10 minutes. I called back and held another 10 minutes and was told I could pick up my car in 30 to 45 minutes. On arrival, I was ushered over to the cashier (who at first gave me the wrong bill in excess of $2,300) and finally paid and was handed my keys. When I got in my car to leave I glanced at the paperwork and my battery level was in the red zone. This was never mentioned to me at any time during or brief conversations with their staff. I thought about going back in and seeing if they could swap it out for a new battery but decided that not only did I not want to be without transportation for another day, but if they wanted my business they would have mentioned it and tried to ensure my vehicle was operating safely and properly. Instead, I drove to NTB and 30 minutes later drove away with a new battery. I do think I will find another place to do business with in the future. I am sure they will place a greater value on my time and business than West Houston Subaru seems to. I wish them well."