Jiffy Lube

"I stopped here for an inspection since the Memorial location wouldn't give me the time of day. I was forced into a serpentine belt replacement to pass the inspection. Understand that I asked the gentleman who recommended it if it was required to pass, and he said, "Yes." I followed up with DPS, and his response was patently false. The belt is not part of the state inspection. I would avoid this place based on the dishonesty they exhibit."

"Before you take your car in there to be inspected, take pictures of your wipers, tires, lights, serpentine belts, etc. They will tear your wipers for a commission boost, and they will fail a serpentine belt if it has a crack in the ribs (PICTURED - which, after talking to the DPS on the phone, is against the Texas DPS Chapter 11 guidelines). Now, my belt was inspected at another, more reputable place, by a mechanic, and they said it was a good belt. My wife and I will from now on take our three cars to ANY competitor for all services, until that staff is retrained by the DPS on how to inspect cars."

"This was my second Jiffy Lube at eight in the morning because the Person who does inspections was running late at the first one. They were very efficient at this one and very professional, and understanding that I had a time constraint. They were able to deliver what I needed in a very timely manner. Good job and thank you."

"I brought a fleet vehicle for regular maintenance. I told the service technician wearing over the ear noise cancelling headphones that my vehicle also needed a State inspection, which you are able to get at any time of the year( fleet management companies request this done ahead of time to perform registrations) I was told the tech didn’t hear me. Another tech came and lied to my face, saying they could not perform a state inspection as it wasn’t due yet, this is a Lie. I overheard this lazy bunch speaking on how they didn’t wanted to have to scan my vehicle again. I would NOT recommend, avoid this place if you are seeking any type of professional care. This location is managed by Premium Velocity Auto. My interaction occurred at 12:43PM on 1/3/24, just in case management cares to review footage and witness first hand how lazy unprofessional techs turn business away. *** Update*** I reached out to the email provided on response to this review 1/3/24 as whoever replied to this review requested. As of 2/6/24 I have not been contacted back, or received any further response. I will proceed with my BBB complain , as it seems to be the only way to get accountability from businesses now days."

"My car has been leaking oil now for 11 days. I’ve called up there, left a message for management and no answer and I am now on the phone with corporate to find out what they’re going to do about fixing my car back to normal. It took over an hours for a simple oil change at an empty station. As I stood in the front watching their every move, the guy in the bay had multiple problems trying to put my oil filter on. He then requested help from the guy who looked like the Mgr but never addressed me as so even when I asked James his name while paying and telling him I was unhappy with their service. The bay guy called James down there and they were communicating to like they knew it was a problem. I then questioned James and asked why did he have to take the oil filter off and clean it multiple times? I’ve never seen a guy putting oil in the car and he’s still trying to put the filter on. The lead guy up top had to wipe it off multiple times as I stood and watched. That was a red flag. James then goes on to tells me there was a preexisting problem which was why they had problems with the filter but told me they got it squared away. I had zero oil drips on my garage floor nor in my parking spot at work before this oil change, now everyday there’s more and more oil on the ground and it’s gonna get fixed by another Jiffy Lube as per my request before it greatly effects my motor. I won’t trust these guys to touch my vehicle ever again. I’ve been a faithful member of Jiffy Lube for well over 25 plus years and never before has this happened to any of my four vehicles. I will not be coming back to this facility ever again. Waiting on corporate because I want my car fixed asap."