Jeff Haas Mazda Service 16711 Katy Freeway, Houston, TX 77094

"Jeff Mazda provides excellent service, always attentive and eager to assist. Their dedication to customer satisfaction is sure to attract loyal customers."

"Excellent customer service. Frank was awesome. And we always like to say hello to Ken who helped us get into our Mazda CX5 in Dec of 2022. It’s always great to see him when we get our car serviced. Thanks Mazda team for a job well done."

"Do not buy a used car from Jeff Haas Mazda, they will do a sham inspection and sell you a lemon. I bought a used CPO from Jeff Haas Mazda and it had a transmission problem and leaky shocks in the first 100 miles. I didn't even get the warranty information in the mail before I had to return the car. Now Frank from the service department refuses to fix the shocks saying its not under warranty. There is a specific line item on the CPO inspection for leaky shocks which they marked passing, an obvious lie. There is no way the shocks started leaking in the first 100 miles of my owning the car. Now they want to profit off their scam of a inspection by making me pay for the shock replacements. I'm filing a Texas DMV complaint against the dealership and calling Mazda corporate because they are also running a racket against Mazda making them pay out for a new torque converter on a car they just approved as a CPO."

"Everything has been pleasant up until having to bring my car to get serviced at Mazda. Got a fat tire and was covered under warranty which was good but I had to wait over 3 hours(wait time might of looked different had I made an appointment but you can’t really plan when you get a flat) and then had to bring it back for alignment issues. Good luck if Mark at the service counter is helping you, he made passive remarks and was not helpful what so ever when it came to getting the issue resolved. The rest of the team was super pleasant to work with, with the exception of Mark."

"I originally wasted 2 hours in August waiting for the service advisor to verify my Mazda maintenance coverage. The dealership seems to know nothing about the service contracts. Returned again this week after calling Mazda warranty people and they said I was covered. We’re talking about an oil change, not rebuilding the transmission. Next advisor ordered the oil change without verifying my coverage and then wanted to charge me for it after. Spent 45 minutes trying to get through to Mazda but it would be easier to reach the Governor. Finally, frustrated, stood in the middle of the advisor’s desks with Mazda elevator music blasting on my phone. Service manager was obviously annoyed but instead of helping me, he just closed his door. I won’t be back and I know they don’t want me back either."