Classic Collision

"In Feb 2023, I brought my truck in because it was scratched by another car. Initially I requested a quote to pay out of pocket. They quoted 4k after giving the quote to the responsible party they decided to use their insurance. They resulting cost through insurance was 2k. They did not due the quality of work they should have and my vehicle has suffered since. First when I picked up the truck it had a check engine light on, 2 wiring harnesses were disconnected, the oil cap was missing, the heater was turned to max, there was paint on the exterior plastic and over spray. I had to come back multiple times to get things fixed. The check engine light that was not on when I dropped the truck off had multiple codes and finally to my Catalytic convertors being damaged due to running the truck rich. During the multiple visits they fixed the overspray, reconnected the harnesses (damage was done), and cleaned the plastic. They did nothing about the codes caused by there service and I had to replace my oil cap. Six months later (during our supper summer) I roll down the back window on the door they repainted and it clicks half way up or down. I assume they failed to do something in the door. They did the bare minimum of repair and charged 2k."

"I was towed here for after getting rear ended. Dealing with these people was like getting rear ended again. I was told an eta and it passed. No one called. I called and kept getting told a new date. That date would pass and on and on and on...no calls no updates. Poor customer service. A month later get my car. The repair lines are visible and not seamless to the body. I just said whatever. I wasn't taking it back to have it there another month with no news. Go anywhere but here if you value your time and care about results."

"Excellent experience!!! My baby (car) got into a minor accident, and needed body work for repairs. I am very happy to say that the vehicle looks PERFECT following the repairs performed by Classic Collision! I am OCD when it comes to my car. This makes me particularly hard to deal with…. However, the team and management at the local Classic Collision branch in Magnolia were amazing. They were professional, knowledgeable, and very polite. I could tell they took pride in their work. After dealing with the shop, they have earned my trust. I will absolutely use this shop for any future body-work/repair needs! Also, after reviewing the repair bill, the prices they charge for the high quality work is very reasonable!! Highly recommended this shop!"

"Poor work ethic slapped parts together didn’t fix remote issue from wiring harness didn’t line the driver door back correctly put some cheap fender and fender liner on wasn’t OEM water could get in on driver door had to take back for them to “fix”the wiring harness remote start and line the door back used same cheap fender still isn’t lined up how it should be should be a gap around headlight but it’s just pinched down on it replaced fender liner with a better one overall terrible job there’s a bubble in the paint to on fender also it was a insurance claim job,management was very nice could use quality control in the shop but it is what it is"

"ETA: We received my Durango back yesterday (12/30) and it’s looking as good as new, inside & out. I’ve driven it a couple of times since and so far, it’s functioning without issue. I’ve changed my 1-star review to a 5 mostly due to the persistence and diligence put forth by Kyle (manager at the 9605 FM 1488 location, I believe?). . .although this journey has been long and difficult, the flip switched once Kyle became aware of the situation and took action to resolve it. He went above and beyond what was expected with the rental fees we accumulated (this was a huge weight off of our shoulders in and of itself), but he also communicated openly and honestly with my husband about the status of the car and when we could expect it to be completed (unfortunately, the rest of the team did not seem as transparent in their conversations) so, we’d like to thank Kyle specifically for lighting that fire. ______________________________________ I was involved in an accident with a drunk driver on Sep. 10, and my car was taken to the Magnolia, TX location to be repaired. It’s now almost 3 months later, and my car has yet to be returned. My husband has called almost every day to get an update and it seems we’re always told “we’re waiting on an item to arrive”, “we’re getting to that today”, or “we should be done by the end of this week”. I understand that some things are out of their control and I have tried to be understand; however, I can’t even begin to mention how financially strained we are with all of the rental fees…we’ve lost $1,055 (and counting) of money that we don’t even have in the first place, making this Christmas an incredibly sparse and difficult one. Getting my car back would be a huge fix to this burden that my family is currently going through, and I’m asking if any action can be taken to expedite this process. Thank you in advance."