Schertz Family Dental

"Everyone is very pleasant and professional. Dr. Yo is very smart and has your best interest in mind while being mindful of costs."

"Schertz Family Dental is just that, a Dental group dedicated to family. I have been to a number of dentists in the Schertz and New Braunfels area, but none have been as dedicated to 'quality dental work' and patient relations. I have found my regular dentist and hope you find them as encouragingly relatable and professional as I did. Thank you Schertz Family Dental team!"

"The Schertz Family Dental clinic team are personal, caring, and professional. They have my treatments best interest as their primary concern. They are friendly, fast, and effective."

"I am giving 2 stars because the dentist herself was so amazing with my kids. However, the front office needs work. We recently moved here and picked Schertz Family Dental on recommendation from a friend. At our first visit at the end of January, I explained that I had signed the release forms at our previous dentist for them to be able to send my kids' x-rays so Schertz Family Dental could have them on file. I also offered to give them the contact info for our previous dentist for them to request those x-rays. One of the front office ladies explained that that wouldn't be necessary because, "When x-rays get emailed they aren't diagnostic quality." Fast forward to the end of the appointment, I'm checking out at the front desk for the cleaning that should've been covered by our insurance. The lady tells me I owe something like $60-$70. Not expecting this, I asked for an explanation. She said they used the x-ray machine that rotates all around the head to get a better view of my kids' teeth. The never asked me to do this, let alone explain that I would have an out-of-pocket cost. My insurance only covers this type of x-ray once every 2-3 years, according to Schertz Family Dental. I explained to the lady that I had offered to have all of their records, including x-rays, sent to Schertz Family Dental and was told that it wasn't necessary. She apologized and "waived" the cost for 1 of the x-rays, leaving me to pay half of what was stated. At that appointment, we received a referral for one of my kids to be seen by a pediatric dentist. So yesterday, at the request of the pediatric dentist, I called Schertz Family Dental to ask them to forward the x-rays to the pediatric dentist that they "refer patients to all the time." Amazingly, whoever I spoke to emailed me the x-rays so that I could have them and personally provide them to the pediatric dentist. So I guess emailed x-rays are fine after all? Be careful of shady business practices at this office. Not only am I frustrated because of not being made aware of treatments they decided to do without my knowledge or consent, I'm also frustrated that they did exactly the thing that they said wasn't necessary because it wasn't good enough."

"No one likes going to the dentist and I am no exception. But I can honestly say I found finally a place where I feel comfortable going for dental care. Everyone in the staff is great and the level of care provided is amazing. I am no longer stressed about going to the dentist thanks to the staff here."