Southwest Auto Service & Repair for Audi, BMW, Mercedes-Benz, Sprinter & Fleet Vans, Volkswagen, and Volvo in Dallas

"10/23/23 Latest update: the engine light went on again, I picked up the car last Friday, and just drove it for a weekend, and then the engine light was on again...I don't know what to say. Maybe this place is not the best place for engine lights but regular maintenance. Buyers beware. ---------- I'm upping my score here. The second visit there, the car was left there for Southwest Auto's technician for 2-3 business days to test-drive and figure out why the engine light was on again. According to them, the car is perfectly safe to drive, and the engine light being on was beyond control. There is no leakage, and the parts they replaced were good, so it's recommended to update the Volvo program system. We paid an additional $220 for the system upgrade & labor fee for test drives instead of the initial $148 diagnosis fee, which I can understand. Hopefully the engine light never comes back on. I know nothing about the technical side of cars, upping the score is for the seemingly trustworthy diagnosis based on the list I see and the free loaners car for my convenience. ;) ------------ Previous comment: First time visiting this auto store due to the good feedback on fixing Volvos. Service is fine and the plus is the complementary loaner's car & a free Uber ride. My car's engine light was on (the car was driving totally fine). With the help of an oil-change store, I got the code P0171: System Too Lean Bank 1. I then found this store and made the earliest reservation possible. Upon two-day inspection, and then 4-business-day repair, paying over $4k to fix most issues on a long list, in the hope that the car can be used for as long as possible, just a week after getting the car back, this morning, the engine light was on again. I called the store immediately and was told to check the gas cap -- which I did and I didn't see any issue. My colleague helped me to test the issue using an OBDII and got the same code before I paid over $4k to get the car serviced. I left a voicemail at noon but haven't received a call back in the afternoon. I'll visit the store next Wed and see whether they will help me further with this. I'm just hoping all the money didn't go to waste and they can really help me fix this asap. Will improve ratings if issue is really fixed."

"The folks at Southwest Auto performed an oil change on my mother's Volvo. I waited at the repair shop, so they prioritized the oil change. They also let me know about items that could be addressed as part of regularly scheduled maintenance based on time elapsed on the Volvo, but because the mileage on the car was not at the point yet (the car is not driven that much), they let me know that the maintenance did not have to be performed. They were very honest and very nice and accommodating. They even checked in with me in the waiting area to offer drinks and free WiFi. I plan to go back for other car maintenance in the future."

"We have been taking our Saab to Southwest Auto Service for more than two years. Each time we have received expert service. The technicians and staff go out of their way to ensure we are given quality parts and repairs. Highly recommend them."

"I took my car to Southwest for the first time to have some work done. They were integral and kept me in the loop the whole time. Excellent communication and even accommodated my need to drop off and pick up my vehicle after hours. I will definitely be back for any more work I need done."

"Southwest Auto is very profession and knows how to treat its customers. They do excellent work and very reasonable compared to most high-end dealerships. I highly recommend them to anyone with a high-end foreign vehicle. Daniel A."