Pioneer Auto Care

"Terrible service, took my Jeep in to get a transfer case replaced I was told we needed to leave an $800 deposit . Two days later they called to say it was ready then called five minutes later to tell us the part was defective and never mentioned to us that they were dealing with used parts! The lady in the front told me to pick up the vehicle while they wait for the part , when I arrived she said I need to pay $600 for labor if I wanted to take the vehicle before the part arrived In which she never mentioned when she called! I told her I wasn’t going to pay anything because the vehicle wasn’t repaired and besides they still had the $800 deposit! So I decided to leave the vehicle until it was repaired in which it took them 1 whole month and was never allowed to talk to the mechanic himself ! Even after I pick it up the repair only lasted 1 day and that part went out again and even though they gave me 6 months of warranty I will not take it back and get robbed a second time!"

"If You Want Honesty & Fast Service You Have To Try This Business Out.. long story somewhat short, So Here Is My Story. I went in today for an oil change/ tire rotation & balance. & after sitting there for about 5 minutes the owner comes out & says I want you to look at something that could be an issue with your truck shaking & it not be cause of rotation, he walked me thru exactly what he thought was the issue my truck was shaking while driving, instead of just taking my money & giving me the boot his conversation was clear & straight forward & he saved me money, i never left one of these places as happy as I did today not only cause I saved money but I dealt with pure honesty & I will always make this my place & families place to get auto service, thanks man you really showed me that there are really good people in this world still."

"WORST SERVICE EVER. I came in for an alignment, and they forced a suspension check on me. Then they tried selling me 4 new tires when I was 100% sure I did not need them since my mechanic did some work on my car the day before. I decided to do no work on it since I did not trust them, knowing they were trying to sell me tires I didn’t need. The lady at the front desk wanted to charge for the suspension check, although I specifically told her all I wanted was an alignment, NOTHING ELSE. Don’t go to this place unless you want to be lied to and forced to pay for services you did not ask for. ***UPDATE*** They finished the alignment, and when I asked for the paperwork, I was told their printer was not working, but before this, they printed an estimate for the tires, so I was confused as to why the printer stopped magically working. He showed me a picture of a screen with no information. I asked for a refund because my car seemed the same, and they had no paperwork to show me what work was done. Every shop I have ever been to gives you paperwork to prove the alignment was done. The man I suppose, is the mechanic, said he has been doing it that way forever and to think what I want. I later learned from my mechanic that they are known for ripping people off, and that’s the reason why they are not allowed to do state inspections anymore. I am filing a report with consumer protection and let God take care of the rest."

"Just take your car somewhere else! I took my car here because my engine light was on. The shop called said vehicle was repaired it was a sensor. We drove off and minutes later the engine light came back on. We took the Toyota right back, they said we needed to drop it back off next Tuesday because the senior technician was gone? We took the car back, they had the car for about another 3-4 business days. They called on Friday and said they had to replace additional sensors and the charge was $400!! Wait, what! Who gave you guys authorization to put new sensors on the car!! The young lady at the front communication is bad with the customers if she’s responsible to call about pricing. No one notified us about an additional price until they put parts on the car. They gave the option to remove the sensors and pay $85 for diagnostic fee! Why! We already paid $200 for a job they didn’t complete! I’m not even sure if they even put the first sensor on the car. Just take your car somewhere else. If you have a foreign car they are not skilled in this area, and just need to be truthful to customers. Stop wasting people time and ripping people off!"

"For it to be in a semi busy shopping center they was plenty of parking 1st thing in the AM. Only down side was waiting over an hour to get an oil change because my filter needed to be ordered and delivered. I appreciate the constant update I was able to walk to the other side of the shopping center for a pedi while I waited."